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Kraken Digital Asset Exchange
Kraken Digital Asset Exchange
1,001 – 5,000 Employees
CryptoFinanceFintech
Kraken Digital Asset Exchange is a global cryptocurrency and financial technology company founded in 2011. Its platform supports the buying and selling of more than 200 digital assets, including Bitcoin and Ethereum, with tools designed for both newer users and experienced traders. Services include advanced trading interfaces, margin trading, over-the-counter trading, and custody solutions for individual and institutional clients. Kraken emphasizes security, liquidity, transparency through proof of reserves, and round-the-clock customer support while operating across international markets. Work at Kraken is connected to the development and operation of infrastructure for digital-asset trading and financial services, within a company guided by mission-driven values and an awareness of the risks and regulatory differences associated with cryptocurrency.
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VIP Relationship Manager, Brazil

Build and manage Kraken’s VIP client relationships across Brazil and Latin America. Source high-net-worth clients and grow trading activity through tailored service and private-client offerings.

BRBrazilRemoteFull-timeMiddleSeniorEnglish RequiredPortuguese RequiredAccount ManagerSales

Description

  • Act as a trusted contact for Kraken and Payward’s leading private clients across Latin America.
  • Provide attentive, high-quality service and develop lasting client relationships.
  • Manage the regional VIP portfolio, from onboarding and tier progression to retention and outreach to at-risk or inactive clients.
  • Increase AOP, net deposits, and trading volume by growing client capital and activity.
  • Bring local private-client and VIP offerings to market, including yield and earn campaigns, lending, OTC execution, and client benefits.
  • Identify and convert high-net-worth clients through direct outreach, referrals, and introducer networks.
  • Build relationships with private trading groups, investor clubs, key opinion leader and trader networks, and private investor groups.
  • Plan and deliver local marketing and VIP events with Marketing and Regional teams.
  • Develop and manage introducer and referral partnerships.
  • Share insight on regional exchanges, product gaps, and local capital flows.
  • Work with Product, Marketing, Compliance, Banking, and Client Service teams to grow private-client relationships and loyalty within licensing and compliance requirements.

Requirements

  • At least five years of experience in relationship management, account management, private banking, brokerage, or private-client sales.
  • At least two years of experience in crypto.
  • A track record of serving high-net-worth individuals.
  • An established network among Latin American crypto high-net-worth individuals, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile.
  • Evidence of originating business by bringing in clients, running events, or building a community presence that generates measurable pipeline.
  • Strong understanding of spot, margin, futures, and OTC trading, as well as lending and yield or earn products.
  • Familiarity with how client deposits and balances affect an exchange’s lending economics is a strong advantage.
  • Ability to work in regulated environments across multiple Latin American jurisdictions.
  • Data-driven ability to analyze platform assets, net deposits, trading volume, and client portfolio revenue.
  • In-depth knowledge of cryptocurrency ecosystems, market participants, regulatory frameworks, and market dynamics, including local on- and off-ramps and stablecoin flows.
  • Ability to build partnerships with internal and external stakeholders.
  • Willingness to travel up to 30% across the region.
  • Based in Brazil.
  • Native or near-native Portuguese and fluent English are required.
  • Spanish is a strong advantage.

Benefits

  • White-glove service and personalized trading support for VIP clients.
  • Structured private-client benefits.
  • Yield and earn campaigns.
  • Lending backed by tokenized equities and crypto collateral.
  • Access to OTC execution.
  • Local VIP dinners, trader meetups, conference-related programs, and co-marketing events.
  • Work with a global team.
  • Job-related skills or work-style assessments administered consistently across candidates.
  • Equal opportunity employment.
  • Qualified applicants with criminal histories are considered in accordance with the San Francisco Fair Chance Ordinance.

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