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Cozen O'Connor is a global law firm serving businesses and individuals with legal guidance across litigation, corporate law, regulatory compliance, and related matters. Its multidisciplinary professionals work across industries to help clients address complex legal challenges through strategic counsel and representation.
Senior ServiceNow Workflow Developer – Cozen O'Connor (Hybrid)
Lead ServiceNow workflow automation and custom application development supporting Cozen O'Connor's legal operations. Extend solutions across Microsoft Power Platform and .NET.
United States
Pennsylvania$130,000 – $150,000 / year
HybridFull-timeSeniorEnglish RequiredSoftware EngineerDescription
- Own ServiceNow technical direction by establishing development standards, reviewing code, mentoring colleagues, and shaping the platform roadmap, upgrades, and technical debt strategy.
- Create, test, enhance, and support scoped applications and workflows with App Engine, Flow Designer, and Workflow Studio.
- Develop service catalogs, intake forms, record producers, case management processes, approval flows, escalations, and notifications.
- Partner with business users to define needs, produce technical designs, lead demonstrations and user acceptance testing, and estimate delivery timelines.
- Develop accessible, user-friendly Service Portal pages, widgets, and themes with JavaScript, HTML/CSS, and AngularJS.
- Configure and improve Incident, Problem, Change, Request, Knowledge, and CMDB processes, reporting, and dashboards.
- Develop and diagnose REST and SOAP integrations using JSON, Integration Hub, import sets, and transform maps.
- Administer roles, ACLs, application security, audit and compliance activities, and enterprise governance controls.
- Coordinate releases across instances with deployment and rollback plans, resolve production issues, and maintain technical documentation.
- Deliver Microsoft Power Platform and Microsoft .NET/C# solutions using the approach best suited to business requirements.
Requirements
- At least five years of hands-on ServiceNow development experience, including lead or senior developer responsibilities.
- Active ServiceNow Certified System Administrator (CSA) certification.
- Demonstrated success creating custom scoped applications and App Engine workflows.
- Strong Service Portal experience with widgets plus client- and server-side scripting.
- Solid ITSM expertise and a working understanding of ITIL.
- Advanced JavaScript proficiency, including GlideRecord, Script Includes, and Business Rules.
- Experience developing and consuming REST APIs.
- Willingness to work across ServiceNow, Power Platform, and .NET using no-code, low-code, and pro-code approaches.
- Experience eliciting requirements from non-technical stakeholders and producing dependable estimates.
- Familiarity with source control, Agile methodologies, and release management.
- Strong communication, troubleshooting, and problem-solving abilities.
- Bachelor's degree in Computer Science, Information Systems, or a related discipline, or equivalent experience.
- Preferred: Active ServiceNow Certified Application Developer (CAD) and/or Certified Technical Architect (CTA) certification.
- Preferred: Experience with AngularJS.
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