Jones Lang LaSalle Americas, Inc. provides commercial real estate services to corporations and investors worldwide. Its work spans real estate strategy and operations, with a focus on helping clients manage costs, improve workplace and portfolio productivity, and advance sustainability goals. The company operates at the intersection of real estate, business consulting, and B2B services.
Senior Director of Business Operations at JLL — Virginia Remote
Lead JLL’s integrated facilities management operations, governance, and transformation programs in a senior, client-facing role. Improve account performance through analytics, AI enablement, operational governance, and continuous improvement.
United States
Virginia$180,000 – $230,000 / year
RemoteFull-timeSeniorEnglish RequiredBusiness OperationsDescription
- Translate business needs into integrated strategies, priorities, and execution plans with Account Directors, account leaders, clients, and subject matter experts
- Lead business services programs and operational initiatives that strengthen service delivery and advance account objectives
- Direct initiatives spanning operations, innovation, organizational capability, and account transformation
- Manage program schedules, priorities, risks, dependencies, and action plans
- Advise clients, account leaders, operations teams, and functional partners on business and operational matters
- Lead change enablement, stakeholder engagement, communications, leadership alignment, capability transfer, training, and adoption planning
- Create strategies for organizational transition, gap closure, and sustainable process improvement
- Lead the account FM Center of Excellence, covering continuous improvement, Corrigo governance, NOC and call center operations, KPI management, and operational consistency
- Oversee HSSE programs and related operations
- Govern Corrigo work orders, supporting systems, data, reporting platforms, and AI-enabled capabilities
- Collaborate on disaster preparedness and business continuity planning
- Prepare executive-level presentations, analyses, and recommendations
- Advance strategic initiatives and cross-functional operational projects
- Document and standardize operational processes, standards, and best practices
- Support innovation and continuous improvement efforts
- Strengthen account performance through AI enablement, process redesign, and effective operational governance
- Foster accountability, collaboration, operational discipline, and service excellence
Requirements
- Bachelor’s degree required; an advanced degree is preferred
- Substantial experience in facilities management, business operations, business services, or a related discipline
- Demonstrated strength in analysis and strategic planning
- Commercial real estate experience is preferred
- Experience leading teams, programs, or major account initiatives in a complex, client-facing setting
- Strong business judgment with the ability to influence and collaborate across organizational levels
- Ability to improve service delivery, efficiency, and performance through strategic thinking
- Sound judgment and effective decision-making skills
- Strong analytical and problem-solving abilities
- Experience combining data from multiple sources into actionable insights and recommendations
- Proven experience with KPI reporting, performance management, and executive data storytelling
- Strong project and program management capabilities
- Knowledge of change management principles and experience supporting organizational transformation
- Excellent written and verbal communication skills
- Strong organization and execution skills while managing competing priorities under tight deadlines
- High accountability, initiative, resourcefulness, and adaptability
- Ability to work effectively with stakeholders at every level
- Authorization to work in the United States without sponsorship is required
Benefits
- 401(k) plan with matching company contributions
- Comprehensive medical, dental, and vision coverage
- Paid parental leave at 100% of salary
- Paid time off and company holidays
- Early access to earned wages through Daily Pay
- Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health