EY
EY

EY is a global professional services firm offering audit, tax, consulting, and advisory expertise. Its teams help organizations address complex business challenges, strengthen trust in financial reporting and markets, and use data and technology to support transformation.

The firm provides services including corporate finance advisory, transaction strategy, and technology consulting. EY works with clients across areas such as healthcare, legal services, marketing, energy, finance, and government, with sustainability and innovation informing many of its solutions.

Senior CRM Technical Manager, Microsoft Dynamics 365

Lead EY’s enterprise Microsoft Dynamics 365 CRM and Power Platform work, guiding architecture, delivery, and technical teams. Drive AI-enabled automation across CRM initiatives.

Description

  • Shape the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions
  • Lead delivery across Sales, Customer Service, Marketing, and Field Service modules
  • Guide and develop developers, technical leads, and consultants
  • Turn complex business needs into sound technical solutions with functional consultants, architects, and stakeholders
  • Direct custom plugins, workflows, integrations, and extensions built with C#, JavaScript, the Dynamics 365 SDK, and Power Platform
  • Set development practices through code reviews, design oversight, testing approaches, and solution checks
  • Improve scalability, security, and performance through architecture, integration patterns, and system tuning
  • Oversee project schedules, budgets, scope, and resource use
  • Create and maintain architecture diagrams, integration designs, and deployment practices
  • Counsel stakeholders on risks, trade-offs, and recommended actions
  • Make decisions, refine processes, manage resources, and guide team delivery
  • Assign staff and work, supervise team members, provide tools and support, and assess performance

Requirements

  • Bachelor’s degree in computer science, information technology, or a related discipline
  • At least seven years of experience developing and implementing Microsoft Dynamics 365 CRM solutions
  • At least one year in a management or leadership position
  • Leadership background managing technical teams delivering Dynamics 365 and Power Platform solutions
  • Advanced knowledge of Dynamics 365 CRM customization, extensibility, and solution architecture
  • Practical familiarity with C#, JavaScript, HTML, CSS, and integration patterns using Azure and Power Platform
  • Track record delivering complex, enterprise-scale CRM implementations
  • Knowledge of Agile delivery, estimation, planning, and governance
  • Strong stakeholder management, communication, and executive presentation abilities
  • Experience building and customizing AI copilots and agents with Copilot Studio, Power Platform, and Dynamics 365 CRM
  • Experience integrating workflows, Dataverse, and APIs
  • Knowledge of CRM data models, security, compliance, and enterprise integration patterns
  • Experience overseeing budgets, delivery risks, and resource planning for complex programs
  • Ability to build, lead, and retain effective technical teams
  • Microsoft Dynamics 365 and/or Power Platform certifications are preferred
  • Additional relevant experience may include Power Pages; Canvas and Model-Driven Apps; PCF controls; Azure Functions, Logic Apps, and Service Bus; SSIS with KingswaySoft; Azure Data Factory; Copilot Studio; Dynamics 365 Project Operations, Field Service, or Contact Center

Benefits

  • Flexible work environment
  • Professional growth and ongoing learning
  • Chances to develop skills and step into leadership positions
  • Mentoring and networking
  • Inclusive and diverse workplace
  • Health and wellness packages
  • Rewards
  • Learning opportunities
  • Recruitment adjustments or accommodations for people with disabilities
  • Equal opportunity employment

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