EY
EY

EY एक वैश्विक पेशेवर सेवा कंपनी है, जो ऑडिट, कर, परामर्श और सलाहकारी विशेषज्ञता प्रदान करती है। इसकी टीमें संगठनों को जटिल व्यावसायिक चुनौतियों से निपटने, वित्तीय रिपोर्टिंग और बाजारों में भरोसा मजबूत करने तथा परिवर्तन को समर्थन देने के लिए डेटा और प्रौद्योगिकी का उपयोग करने में मदद करती हैं।

कंपनी कॉर्पोरेट वित्त सलाह, लेन-देन रणनीति और प्रौद्योगिकी परामर्श सहित कई सेवाएँ प्रदान करती है। EY स्वास्थ्य सेवा, कानूनी सेवाओं, विपणन, ऊर्जा, वित्त और सरकार जैसे क्षेत्रों के ग्राहकों के साथ काम करती है। इसके अनेक समाधानों में स्थिरता और नवाचार महत्वपूर्ण भूमिका निभाते हैं।

Senior CRM Technical Manager, Microsoft Dynamics 365

Lead EY’s enterprise Microsoft Dynamics 365 CRM and Power Platform work, guiding architecture, delivery, and technical teams. Drive AI-enabled automation across CRM initiatives.

विवरण

  • Shape the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions
  • Lead delivery across Sales, Customer Service, Marketing, and Field Service modules
  • Guide and develop developers, technical leads, and consultants
  • Turn complex business needs into sound technical solutions with functional consultants, architects, and stakeholders
  • Direct custom plugins, workflows, integrations, and extensions built with C#, JavaScript, the Dynamics 365 SDK, and Power Platform
  • Set development practices through code reviews, design oversight, testing approaches, and solution checks
  • Improve scalability, security, and performance through architecture, integration patterns, and system tuning
  • Oversee project schedules, budgets, scope, and resource use
  • Create and maintain architecture diagrams, integration designs, and deployment practices
  • Counsel stakeholders on risks, trade-offs, and recommended actions
  • Make decisions, refine processes, manage resources, and guide team delivery
  • Assign staff and work, supervise team members, provide tools and support, and assess performance

आवश्यकताएँ

  • Bachelor’s degree in computer science, information technology, or a related discipline
  • At least seven years of experience developing and implementing Microsoft Dynamics 365 CRM solutions
  • At least one year in a management or leadership position
  • Leadership background managing technical teams delivering Dynamics 365 and Power Platform solutions
  • Advanced knowledge of Dynamics 365 CRM customization, extensibility, and solution architecture
  • Practical familiarity with C#, JavaScript, HTML, CSS, and integration patterns using Azure and Power Platform
  • Track record delivering complex, enterprise-scale CRM implementations
  • Knowledge of Agile delivery, estimation, planning, and governance
  • Strong stakeholder management, communication, and executive presentation abilities
  • Experience building and customizing AI copilots and agents with Copilot Studio, Power Platform, and Dynamics 365 CRM
  • Experience integrating workflows, Dataverse, and APIs
  • Knowledge of CRM data models, security, compliance, and enterprise integration patterns
  • Experience overseeing budgets, delivery risks, and resource planning for complex programs
  • Ability to build, lead, and retain effective technical teams
  • Microsoft Dynamics 365 and/or Power Platform certifications are preferred
  • Additional relevant experience may include Power Pages; Canvas and Model-Driven Apps; PCF controls; Azure Functions, Logic Apps, and Service Bus; SSIS with KingswaySoft; Azure Data Factory; Copilot Studio; Dynamics 365 Project Operations, Field Service, or Contact Center

लाभ

  • Flexible work environment
  • Professional growth and ongoing learning
  • Chances to develop skills and step into leadership positions
  • Mentoring and networking
  • Inclusive and diverse workplace
  • Health and wellness packages
  • Rewards
  • Learning opportunities
  • Recruitment adjustments or accommodations for people with disabilities
  • Equal opportunity employment

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