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Eleanor Health
Eleanor Health
201 – 500 Employees
HealthcareHealthcare InsuranceWellness
Eleanor Health is a healthcare company providing outpatient addiction treatment through online care and select in-person services. Its programs support people recovering from substance use disorder with personalized, whole-person treatment that addresses both medical needs and the underlying factors connected to addiction. Services include virtual drug and alcohol rehabilitation, appointments with licensed clinicians, medically supervised detox, medication-assisted treatment, therapy, and peer support. Eleanor Health serves patients across multiple states through statewide virtual appointments, with some in-person care available.
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Reputation and AI Visibility Specialist - Eleanor Health (Remote)

Lead local listings, review programs, community engagement, and AI search visibility for Eleanor Health. Improve patient access to its whole-person addiction and mental health care through accurate, trusted digital information.

USUnited States
$70,000 – $80,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredArtificial Intelligence

Description

  • Manage Eleanor Health’s business listings across all served markets, including Google Business Profile, Apple Business Connect, and Bing Places.
  • Oversee healthcare directories, health plan provider directories, and data aggregator listings.
  • Audit and correct name, address, and phone consistency across platforms and markets.
  • Define category strategy, service listings, hours, attributes, and profile completeness.
  • Create and maintain a centralized listings system of record.
  • Resolve listing suppressions, duplicate profiles, and unverified listings.
  • Keep location and service information aligned between EleanorHealth.com and external listings.
  • Develop and run an ethical review-generation program that protects patient privacy.
  • Respond to platform reviews with warmth, care, and appropriate judgment.
  • Track review volume, ratings, and sentiment by market.
  • Maintain escalation procedures for clinical, compliance, legal, and operational reputation matters.
  • Build Eleanor Health’s presence in AI assistants and AI-generated search results.
  • Monitor inaccurate or misleading information about Eleanor Health and addiction treatment.
  • Improve entity signals, citations, authoritative third-party mentions, and other AI discoverability factors.
  • Convert AI visibility insights into website enhancements, including structured content, metadata, internal links, location pages, and structured data.
  • Measure and report AI citation and recommendation share.
  • Deploy approved discoverability changes in Sanity and other marketing platforms.
  • Monitor Eleanor Health and virtual addiction treatment discussions in recovery communities, forums, and social channels.
  • Participate openly in communities as an identified Eleanor Health representative.
  • Bring community sentiment, concerns, and misinformation to leadership’s attention.
  • Support organic social initiatives connected to discoverability, engagement, or reputation objectives.
  • Oversee the PR agency relationship and hold the agency accountable for results.
  • Prepare Eleanor Health spokespeople for media opportunities.
  • Lead editorial distribution and syndication to build authority, earn backlinks and citations, and expand referring domains.
  • Assess earned-media and distribution opportunities for authority, discoverability, reputation, and enrollment impact.
  • Create reporting on listing accuracy, review performance, AI citation share, and earned coverage.
  • Work with the analytics consultant to accurately attribute non-paid new-member volume.
  • Report results monthly and substantiate attribution claims.

Requirements

  • Approximately three or more years of digital marketing experience with substantial expertise in local SEO, reputation management, or digital PR.
  • Hands-on experience managing listings for multiple locations.
  • Experience creating or operating a review-generation and response program.
  • Proficiency with SEO and local-search tools such as Ahrefs, BrightLocal, Local Falcon, Otterly.ai, and Screaming Frog.
  • Strong writing skills for review responses, community posts, and media briefs.
  • Comfortable building reports and defending performance figures.
  • Sound judgment within healthcare compliance and patient-privacy requirements.
  • Able to learn new systems and contribute in an emerging discipline.
  • Practical, hands-on operating style.
  • Ability to work effectively in a regulated healthcare setting.
  • Self-directed and capable of identifying and resolving gaps independently.
  • Compassionate communication style with close attention to tone.
  • Behavioral health, addiction treatment, or healthcare marketing experience is helpful but not required.
  • Hands-on experience with generative engine optimization or AI search visibility is helpful but not required.
  • Working knowledge of structured data and schema markup is helpful but not required.
  • Transparent participation in online communities is helpful but not required.
  • Experience supporting multiple markets or locations at any scale is helpful but not required.

Benefits

  • Generous paid time off, prorated for new employees.
  • 12 vacation days.
  • 12 wellness or sick days.
  • 3 floating holidays.
  • 9 company-observed holidays.
  • Jury duty, voting leave, and other paid leave may be available.
  • Medical and dental plans paid by Eleanor.
  • Affordable vision coverage.
  • 401(k) plan with a 3% match.
  • Short-term disability coverage.
  • Long-term disability coverage paid by the employee.
  • Life insurance options paid by Eleanor and by the employee.
  • Paid Family and Medical Leave (PFML).
  • Mindfulness app reimbursement.
  • Employee Assistance Program with eight face-to-face sessions.
  • Virtual health and wellness visits covered by the medical plan.

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