Tobii Dynavox develops assistive communication technology for people with communication disabilities. Its products include augmentative and alternative communication devices, eye-tracking systems, speech-generating devices, and communication apps used by individuals, professionals, and organizations worldwide. The company focuses on adapting these tools to individual needs, with related training, support, and accessories. Its technology serves people with conditions including ALS, autism, and cerebral palsy, combining healthcare expertise with specialized technology manufacturing.
Remote Collections Specialist – Pennsylvania
Manage revenue-cycle accounts for Tobii Dynavox, including medical billing, insurance claims, payment posting, and collections. Resolve denials, payment discrepancies, refunds, and payer-related issues.
Description
- Oversee assigned accounts to support timely, accurate billing, collections, and payment processing.
- Confirm that claims are on file after accounts have been billed.
- Contact payers to follow up on unpaid claims.
- Research and resolve denied claims.
- Work with billers to correct billing problems.
- Collaborate with funding consultants on documentation questions.
- Draft correspondence, including appeals, to obtain account payments and request revised denial codes.
- Audit posted payments for accuracy and investigate discrepancies.
- Record verbal and written collection communications, including expected outcomes for overdue accounts.
- Follow up every 30 days with insurance companies, clients, SPLs, and vendors to support payment collection.
- Notify the Collections Manager of potential payment concerns.
- Propose account adjustments and write-offs to the Collections Manager and secure approval before reconciliation.
- Review account-related refund requests and complete the required refund documentation.
- Achieve productivity and cash-collection targets set by management.
- Monitor state, federal, and third-party funding regulations and maintain compliant billing and payment practices.
- Complete other duties as assigned.
Requirements
- High school diploma.
- At least two years of experience with computers, accounting, collections, high-volume medical billing, and/or insurance claims processing.
- Knowledge of payment posting, including contractual adjustments and refunds, is preferred.
- Knowledge of medical insurance claims procedures and documentation is preferred.
- Strong customer service and interpersonal abilities.
- Effective oral and written communication skills.
- Ability to work effectively as part of a team.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Ability to research claim information online.
- Basic data-entry and word-processing skills.
- Ability to exercise independent judgment and handle confidential information.
- Ability to collect data and summarize findings.
- Strong time-management and organizational skills.
- Excellent problem-solving abilities.
- Record-management skills.
- Ability to work at a desk for extended periods.
- Ability to work effectively amid interruptions in a fast-paced environment.
- Must reside in the Central or Eastern Time zones.
- Must be available to travel to the Pittsburgh office four times per year.
Benefits
- Flexibility to attend to important responsibilities outside of work.
- Opportunities for career development in a dynamic global company.
- Collaborative workplace culture.
- Workplace commitment to diversity, equality, and inclusion.