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Stripe is a fintech company that builds payments and financial infrastructure for businesses worldwide. Its platform supports online and in-person payments, billing, revenue management, and embedded financial services through developer-friendly tools and APIs. Stripe serves customers ranging from startups to established enterprises across B2B and B2C markets, with opportunities connected to the development and operation of products that help businesses manage money and grow.
Payments Fraud Investigator - Stripe, US Remote
Investigate complex payment fraud cases and urgent attacks affecting Stripe users and financial partners. Improve fraud detection, response processes, analyst tools, and operational effectiveness across a global network.
Description
- Review high-risk accounts for fraudulent merchants, card testing, account takeovers, and related fraud patterns
- Lead root-cause investigations into gaps in systems, policies, and strategies, then recommend process improvements
- Manage cross-functional initiatives that strengthen operational workflows, tools, and fraud-account controls across the global analyst network
- Investigate, contain, and resolve urgent fraud incidents, including card-testing and account-takeover attacks
- Coordinate user responses to high-severity, distributed fraud events
- Present updates in team and organization-wide business reviews
- Distill complex investigation findings into clear summaries for executive audiences
- Communicate case decisions to users and partner financial institutions
- Visit vendor locations to train analysts, share knowledge, surface operational challenges, and improve performance
Requirements
- At least five years of experience conducting complex investigations
- At least three years leading risk projects and initiatives while collaborating with cross-functional stakeholders
- Ability to use data to develop solutions for tactical and strategic challenges
- Proactive willingness to challenge established practices and advocate for better processes
- User-focused judgment combined with a practical, solutions-oriented approach
- Willingness to travel to vendor locations for up to 10% of the year
- Preferred: Experience mitigating digital or card-not-present fraud in payments, e-commerce, social media, or fintech
- Preferred: Experience investigating and mitigating card-testing and account-takeover attacks
- Preferred: Experience designing fraud and risk workflows, analyst tools, processes, and procedures
- Preferred: Strong SQL skills for data analysis, insight generation, dashboards, and visualizations
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