Uline is a logistics and retail company that distributes shipping, packaging, industrial, janitorial, retail, and warehouse supplies. Founded in 1980 by Liz and Dick Uihlein, the company began by serving a local need for shipping supplies and has grown to more than 9,000 employees operating through distribution centers across the United States and international locations. Its catalog includes more than 40,000 in-stock products, supporting businesses with supplies and equipment for shipping, storage, material handling, and facility operations.
Overnight Customer Service Representative at Uline
Provide overnight customer support for Uline, a distributor of shipping, industrial, and packaging supplies. Process orders and offer solutions through phone, email, and chat.
Description
- Process customer orders, recommend products, and manage account inquiries with Uline’s technology.
- Respond to questions about products, pricing, and shipping.
- Build customer relationships through phone, email, and chat.
- Identify customer needs and recommend suitable Uline solutions.
- Guide customers through Uline’s website and online ordering process.
- Provide prompt, friendly service tailored to customers’ business needs.
Requirements
- High school diploma or equivalent.
- A bachelor’s degree is preferred.
- Strong problem-solving, listening, and communication skills.
- Previous customer service experience is helpful.
- Willingness to learn; training is provided.
- Must pass a pre-employment hair follicle drug screening.
- Must work on-site.
- Available for full-time four- or five-day schedules, including weekends.
Benefits
- Comprehensive health insurance coverage.
- 401(k) with a 6% employer match beginning on the first day.
- Several bonus programs.
- Paid holidays.
- Generous paid time off.
- Tuition assistance for professional continuing education.
- Café offering affordable daily meals from local restaurants.
- On-site fitness center.
- Well-maintained walking paths.
- Clean, modern facilities.