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Citi is a global banking and financial services company serving consumers, corporations, governments, and institutions. Its offerings span consumer banking, credit cards, wealth management, corporate banking, and investment banking, supported by operations in more than 100 countries. As a large international finance organization, Citi brings together teams working across banking, financial services, and fintech.
Oracle EBS Procurement Functional Consultant, Business Analyst at Citi
Support Citi’s Oracle EBS Procure-to-Pay and supply chain systems through production support, configuration, testing, and issue resolution. Partner with business and technology stakeholders to deliver enhancements and reliable system operations.
Description
- Provide production support for Citi’s Third-party Source to Pay and Supply Chain technology functions
- Track initiatives, programs, risks, and issues through milestone reporting for Technology Business Heads
- Support Oracle ERP implementations, enhancements, and ongoing operations
- Resolve complex functional production issues within agreed SLAs
- Coordinate with cross-functional teams to advance and close production issues
- Conduct root cause analysis for complex production support incidents
- Work with business stakeholders to clarify and document requirements
- Develop functional specifications, business and design documents, and BRDs
- Configure Oracle systems to support business needs
- Create and maintain training materials and procedural documentation
- Participate in User Acceptance Testing and address UAT defects
- Resolve incident and service request tickets within required timelines
- Coordinate with Oracle Support on product defects and data corrections through Service Requests
- Provide direction to vendor support teams
- Apply ITIL support practices and knowledge of Oracle financial applications
- Deliver enhancements and change requests related to legal and regulatory requirements
- Coordinate requirements, testing, UAT remediation, and production migrations across stakeholders
- Write complex queries to support analysis and reporting
- Organize meetings and prepare agendas and minutes
- Build and maintain trusted relationships with business and internal stakeholders
Requirements
- At least five years of relevant experience working with Oracle ERP modules
- Strong knowledge of Oracle ERP Procure-to-Pay modules, including R12.1.3 or later, iProcurement, Purchasing, iSupplier, Accounts Payable, and Supplier Maintenance
- Working knowledge of General Ledger, Fixed Assets, and Project Accounting
- Proficiency with SQL and PL/SQL queries
- Understanding of Oracle data models and integrations with other modules
- Practical experience using Oracle debugging techniques
- Experience applying AI tools to improve workflows and work products in the Oracle ERP domain
- Experience working with multiple clients or users in an IT analyst capacity is preferred
- Strong organization skills and sound business judgment
- Ability to synthesize and analyze data and produce precise qualitative outputs
- High attention to detail and accuracy in data and deliverables
- Experience with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio
- Ability to learn new technologies and adapt to evolving processes
- Ability to work independently with limited supervision and contribute effectively in a team environment
- Strong follow-through, multitasking, leadership, teamwork, interpersonal, flexibility, and analytical skills
- Strong written and verbal communication skills
- Ability to build relationships across functions, regions, and management levels
- Bachelor’s degree, university degree, or equivalent experience
Benefits
- Hybrid work arrangement
- Equal opportunity employment
- Reasonable accommodation available for people with disabilities
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