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State Street
State Street
H1B Visa SponsorBankingFinanceFintech
State Street is a global financial services company serving institutional investors through investment management and investment servicing solutions. Its offerings include asset management, custodial services, and investment research, supported by expertise across finance, fintech, and banking. The company focuses on helping clients manage complex investment activities with data, insights, and operational capabilities designed to improve efficiency and support financial decision-making.
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Managing Director, Head of Technology Process Re-Engineering

Lead State Street’s global technology process mapping and redesign capability, strengthening transparency, controls, and operating efficiency across regulated technology operations.

USUnited StatesMAMassachusetts
$170,000 – $267,500 / year
On-siteFull-timeLeadEnglish RequiredChief Technology Officer

Description

  • Create and lead a GTS capability focused on technology process mapping, re-engineering, and operational transparency
  • Report to the GTS Head of Process Improvement and Risk Remediation
  • Set the standards, methodology, taxonomy, tooling strategy, and adoption model for documenting critical technology processes
  • Maintain end-to-end views of priority GTS processes, covering activities, roles, systems, handoffs, controls, pain points, and performance measures
  • Recruit and lead a small team of process-mapping professionals across two global locations
  • Analyze processes systematically to uncover duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and simplification opportunities
  • Work with process owners and transformation teams to design future-state processes, clarify roles and decision rights, and create implementation roadmaps
  • Define measurable re-engineering outcomes, including lower complexity, faster cycle times, stronger control alignment, clearer accountability, and improved management reporting
  • Establish governance routines that keep process maps current, validated, owned, and aligned with standards and control expectations
  • Prepare executive reporting on process coverage, mapping maturity, risks, improvement opportunities, open decisions, and progress
  • Engage senior stakeholders across technology, risk, operations, and delivery teams
  • Lead evidence-based discussions, resolve ownership ambiguity, challenge legacy practices, and drive adoption of redesigned processes

Requirements

  • At least 15 years of experience leading technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives in large organizations
  • Senior leadership experience, preferably in financial services, technology, operations, risk management, or another highly regulated environment
  • Expertise in BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines
  • Experience developing process standards, governance models, repositories, reusable templates, maturity assessments, and executive reporting for technology process improvement programs
  • Proven success working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology functions
  • Ability to define and scale process mapping, process architecture, and process re-engineering capabilities
  • Ability to identify process inefficiencies and turn analysis into redesign options, implementation plans, and measurable results
  • Ability to engage senior leaders, challenge constructively, build consensus, and secure decisions across organizational boundaries
  • Strong knowledge of process design, ownership, controls, metrics, evidence, operational resilience, and control environments
  • Exceptional written, verbal, and facilitation skills
  • Ability to assess process data, control evidence, performance indicators, organizational handoffs, and operating model constraints
  • Ability to embed standards, strengthen accountability, and sustain improved practices across global technology teams

Benefits

  • 401(k) retirement savings plan with company match
  • Basic life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Optional additional insurance coverage
  • Paid vacation
  • Paid sick leave
  • Short-term disability coverage
  • Family care leave and support for caregiving responsibilities
  • Employee Assistance Program
  • Incentive compensation, including eligibility for annual performance-based awards
  • Certain tax-advantaged savings plans
  • Inclusive development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Employee networks

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