Founded in 2015 by Vietnamese entrepreneurs, ePlus Technology Solutions is a Ho Chi Minh City technology company developing and delivering software products and services for modern digital communication. Its work spans API, artificial intelligence, and SaaS, with a focus on practical solutions that support evolving internet usage and connected lifestyles.
Inside Sales Representative - UK Remote
Sell IT hardware, software, and services to UK accounts for ePlus Technology Solutions. Manage quotes, orders, margins, CRM activity, and customer relationships throughout the sales process.
Description
- Identify and quote product and service opportunities while protecting profitable margins
- Support project and recurring business through quoting, ordering, open-order tracking, and post-sale service
- Partner with engineering to design and validate bills of materials
- Assist with deal registration and pricing discussions
- Create additional opportunities for warranties, services, accessories, and supplies
- Keep CRM opportunities, engineering requests, and contract requests up to date
- Manage customer orders through successful delivery
- Use customer portals for proposal requests, purchase-order confirmation, and shipment details
- Proactively resolve issues involving customers and suppliers
- Build strong relationships with customers, vendors, and manufacturer partners
- Grow ePlus's presence within existing accounts
- Prepare customer and sales reports
- Stay current on key products, services, vendor programs, promotions, and campaigns
- Protect confidential information and comply with corporate policies and procedures
Requirements
- Excellent communication and interpersonal skills for developing lasting business relationships
- Proactive self-starter who can work independently and collaborate effectively
- Able to manage multiple priorities under demanding deadlines
- Exceptional customer service and communication capabilities
- Highly organized, skilled at prioritizing, and attentive to detail
- Able to learn and adapt to new technologies, products, and processes
- Strong problem-solving skills and sound judgment
- Proficient with Microsoft Office and general computer applications
- At least one year of sales or customer service experience
- Four-year degree preferred
- At least one year of IT industry experience preferred
Benefits
- Ongoing learning and opportunities for internal career mobility
- Collaborative, supportive culture centered on innovation, integrity, diversity, and lasting client success
- Work-life balance practices that accommodate employees' varying needs
- Reasonable accommodations provided in accordance with applicable laws
- Equal opportunity employer with an inclusive workplace