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ICF is a global consulting firm that helps governments, businesses, and communities address complex challenges through data, technology, and program expertise. Founded in 1969, the company works across consulting, government, and healthcare, supporting digital modernization, analytics, resilience and adaptation, energy planning, federal health programs, disaster management, infrastructure, and transportation. Its teams combine advisory services with program implementation to help clients achieve measurable results and strengthen community resilience.
Homeless Services Coordinated Entry System Manager - ICF (California Remote)
Lead ICF’s HUD-compliant Coordinated Entry System, including housing referrals, provider partnerships, and performance management. This nationwide remote role supports homelessness-system operations.
Description
- Lead and manage the Continuum of Care’s Coordinated Entry System.
- Maintain compliance with HUD requirements, CoC policies, and community standards.
- Supervise direct reports and staff from participating CES agencies.
- Act as the primary operational liaison between the CoC and participating housing providers.
- Implement CES assessments, prioritization policies, referral workflows, eligibility standards, and matching procedures.
- Build relationships with stakeholders, community partners, and service providers.
- Maintain expertise in community housing resources and deliver accurate, timely referrals.
- Lead continuous improvement efforts focused on CES effectiveness, efficiency, and equity.
- Facilitate provider meetings, case conferences, operational workgroups, and implementation committees.
- Address partner concerns involving referrals, prioritization, eligibility, workflows, and housing placement.
- Create communication strategies that improve provider participation and CES performance.
- Oversee CES data-quality monitoring and HMIS data entry.
- Evaluate operational performance data, report findings to the CoC, and create improvement plans.
- Track system performance indicators, housing utilization, referral acceptance, and CES efficiency.
Requirements
- Bachelor’s degree in human services, public policy and administration, business, social work, or a related field; equivalent experience may be considered.
- Master’s degree preferred.
- At least five years of experience in homeless services, coordinated entry, supportive housing, housing navigation, or homelessness-system operations.
- Demonstrated ability to manage teams, support professional development, and provide effective supervision.
- Knowledge of the Continuum of Care program and HUD Coordinated Entry requirements.
- Experience managing multi-agency initiatives and stakeholder partnerships.
- Experience using HMIS or comparable data systems for data-driven program management.
- Strong project management, facilitation, problem-solving, and organizational abilities.
- Knowledge of the McKinney-Vento Act and regulations governing CoC and ESG programs preferred.
- Ability to manage competing priorities and meet stringent deadlines preferred.
- Experience interpreting data and analytical reports and preparing recommendations for executive leadership preferred.
- Experience overseeing compliance monitoring and performance-improvement initiatives preferred.
- Experience developing Coordinated Entry policies, procedures, and quality-assurance frameworks preferred.
Benefits
- Equal opportunity employer.
- Reasonable accommodations are available for disabled veterans, individuals with disabilities, and people with sincerely held religious beliefs.
- Confidential accommodation support is provided throughout the application and employment process.
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