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Diebold Nixdorf develops technology for banks, retailers, and grocers, helping them modernize customer experiences and day-to-day operations. Its portfolio includes scalable, AI-enabled solutions, support platforms, and services designed to respond to changing demands across financial services and retail. The company also emphasizes sustainability and broader access to financial services through more efficient, environmentally conscious technology.
Field Service Technician, Illinois — Diebold Nixdorf
Install, troubleshoot, and repair ATMs and retail equipment for Diebold Nixdorf across an assigned territory. Train customers and coordinate field service work with dispatch.
Description
- Install, troubleshoot, and maintain ATMs, retail equipment, and other products for assigned customers.
- Handle incidents, preventive maintenance, IMAC/R tasks, and customer training.
- Use diagnostic tools to identify hardware and software faults.
- Repair hardware at the component level.
- Clean and adjust mechanical parts.
- Configure and install relevant software.
- Complete scheduled preventive maintenance using documented procedures.
- Replenish consumables as instructed.
- Install, move, add, change, and remove hardware and software.
- Show customers how to use and operate installed equipment and software.
- Receive incident details and work orders from dispatch.
- Report unexpected issues to dispatch and provide thorough updates on completed work.
- Keep customers informed about service status, progress, and results.
- Spot technical or process issues and suggest improvements.
- Use company tools and processes to share knowledge and gather information.
Requirements
- Relevant education or equivalent work experience.
- At least 2–4 years of relevant field service experience, or an equivalent combination of education and experience.
- Strong written and verbal communication skills.
- A valid driver’s license and driving record that meet Diebold Nixdorf fleet requirements.
Benefits
- Equal opportunity employer.
- Workplace that values diversity.
- Access to company tools and processes for sharing knowledge and gathering information.
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