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Giesecke+Devrient
Giesecke+Devrient
ConsultingeGovernmentLogistics
Giesecke+Devrient develops identity and security solutions for governments and organizations worldwide. Its work spans secure document production, national identity systems, passports, driver’s licenses, biometric identification, and document management. The company combines consulting and eGovernment expertise with digital identity verification to help customers modernize identification processes while maintaining strong security and operational efficiency.
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Electromechanical Field Service Technician III - Seattle, Onsite

Service G+D currency-security equipment at customer sites in Seattle. Diagnose, repair, install, and maintain complex electromechanical systems while supporting operators and field-service teams.

USUnited StatesWAWashington
$68,000 – $75,000 / year
On-siteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Service, install, and repair complex electromechanical equipment at customer locations
  • Respond to service requests and complete preventive and corrective maintenance on site
  • Help equipment operators resolve operational problems
  • Manage escalated technical and service issues
  • Troubleshoot mechanical, electronic hardware, software, and system failures
  • Perform reliable repairs that reduce equipment downtime
  • Create reports on product failure patterns and serviceability concerns
  • Maintain records, service reports, and inventory documentation
  • Control parts inventory and arrange shipments for repairs and replenishment
  • Track tools and testing equipment
  • Document maintenance work according to approved procedures
  • Apply escalation processes and communicate with company staff and customer managers
  • Keep customers informed and anticipate their service needs
  • Support on-site training for less experienced field service technicians
  • Travel throughout the assigned territory and other areas to cover Field Engineers
  • Work safely and comply with company safety policies and procedures
  • Carry out additional duties as assigned

Requirements

  • A high school diploma or GED is required
  • At least four years of relevant experience, including two or more years in field service
  • Practical experience working with electromechanical equipment is essential
  • Previous customer-facing experience is required
  • Demonstrated ability to troubleshoot electromechanical systems
  • Understanding of electronic principles
  • Working knowledge of computers, PCs, and networking
  • Ability to use a laptop or tablet for administrative and diagnostic work
  • Strong verbal and written communication skills
  • Willingness to provide personal information and obtain required Gaming Licenses for Commercial Field Service Technicians
  • Availability for extended hours and travel
  • Ability to work shifts when required
  • An associate degree or trade or technical school certificate or diploma is preferred
  • Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is advantageous

Benefits

  • Use of a personal vehicle may be required based on business needs
  • May require responsibility for a company fleet vehicle based on business needs
  • Access to formal training, on-site instruction, and hands-on learning
  • Equal Opportunity Employer with an inclusive workplace

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