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Usercentrics
Usercentrics
201 – 500 Employees
ComplianceMarketingSaaS
Usercentrics is a SaaS company specializing in privacy compliance, consent management, and marketing technology. Its platform helps businesses collect and manage consent across websites, mobile apps, and connected TV, support privacy policy generation, and deliver consented signals to advertising and analytics partners. Usercentrics also provides server-side tracking capabilities and an AI governance layer, MCP Manager, for controlling and auditing access to business and consumer data. Founded in 2017, the company serves organizations navigating regulations such as GDPR, CCPA, and TCF while building reliable first-party data practices.
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Customer Support Specialist – Prague (Hybrid)

Support Usercentrics’ B2B self-service customers in a hybrid role in Prague. Handle Zendesk inquiries, platform guidance, customer feedback, and billing questions.

CZCzechiaHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Act as the main Zendesk contact for B2B self-service customers.
  • Respond to customer questions promptly and effectively.
  • Help customers navigate the platform, set up accounts, and get the most from their experience.
  • Coordinate with Customer Success, Technical Support, and Product teams.
  • Share customer insights and support ongoing improvements.
  • Develop self-service guides, knowledge base articles, and FAQs.
  • Improve processes across teams.
  • Turn customer feedback into clear, actionable feature requests.
  • Work with Finance to resolve billing discrepancies and questions about charges or invoices.

Requirements

  • At least two years in customer support, customer success, or a similar customer-facing role; B2B SaaS experience is preferred.
  • Strong communication skills.
  • Excellent spoken and written English.
  • Copywriting, advertising, or content marketing experience is an advantage.
  • Experience producing self-service guides, FAQs, or knowledge base content is an advantage.
  • Strong problem-solving ability.
  • Able to guide customers through a platform and give clear, useful answers.
  • A customer-first approach.
  • Experience with ticketing platforms such as Zendesk is an advantage.
  • Familiarity with CRM software such as Salesforce is an advantage.
  • Well organized, with careful attention to detail.
  • Able to handle competing priorities in a fast-paced setting.

Benefits

  • Join a rapidly growing, diverse international team.
  • Work in a positive, energetic, and inspiring culture.
  • Flexible working hours.
  • Hybrid work arrangement.
  • Workcation opportunities under company policy.
  • Regular team gatherings, in person or online.
  • Personal development budget.
  • Language courses related to your role.
  • Additional benefits vary by location.
  • An inclusive workplace with equal opportunities.
  • Accessibility accommodations are available during the application or interview process.

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