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RealPage, Inc.
RealPage, Inc.
5,001 – 10,000 Employees
ConsultingLogisticsMarketing
RealPage, Inc. develops property management software and services for the rental housing and wider real estate industries. Its cloud-based platforms and AI-enabled tools support leasing, resident engagement, revenue and financial operations, utilities and sustainability, vendor and spend management, smart building integrations, and analytics. The company serves multifamily, affordable, student, senior, single-family, and commercial property operators, along with owners, investors, property management firms, and vendors seeking to run portfolios more efficiently and improve the resident experience.
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Customer Solutions Architect I

Guide multifamily property management customers through scalable RealPage solutions, integrations, and operational improvements. Diagnose business challenges, own resolutions, and help customers realize efficiency and return on investment.

USUnited StatesTNTennessee
$56,100 – $95,500 / year
RemoteFull-timeJuniorMiddleEnglish RequiredSolutions Engineer

Description

  • Partner with customers and internal teams to understand business challenges and identify root causes.
  • Design scalable, flexible integrated solutions that improve operational efficiency and speed customer time to value and ROI.
  • Analyze customer issues, determine root causes, take ownership of resolutions, and follow through.
  • Communicate and present effectively across complex customer organizations, from leasing teams to C-suite leaders.
  • Demonstrate advanced knowledge of RealPage solutions and integrations, and contribute thought leadership.
  • Advise multifamily owners and operators on solution choices and operational best practices.
  • Manage customer expectations to strengthen the customer experience and reduce potential risks.
  • Work with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
  • Collaborate across the organization to achieve shared objectives.

Requirements

  • At least two years of customer-facing experience in multifamily real estate technology, account management or support, product management or development, or end-user communication.
  • Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
  • Experience configuring and deploying scalable SaaS applications and demonstrating their return on investment.
  • Strong understanding of property management at both corporate and property levels.
  • Ability to navigate people and data to find answers, persuade others, and address objections across a range of internal and external personalities.
  • Goal- and results-oriented, with a strong sense of responsibility and accountability and enthusiasm for enabling customers and partners.
  • Proficiency with Microsoft Word, Excel, and PowerPoint, as well as CRM software such as Salesforce.
  • Ability to travel up to 20%.

Benefits

  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Position-dependent performance bonus.
  • Annual bonus and sales incentives may be available under the applicable plan, depending on role and individual performance.

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