DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.

Customer Service Specialist – DSV Logistics, Hapert

Coordinate customer orders, warehouse shipments and carrier operations for DSV’s international logistics accounts. Support automotive and high-tech customers in a hybrid role based in Hapert, Netherlands.

Description

  • Act as the primary customer contact for logistics-related requests
  • Communicate daily with customers, international colleagues, carriers and internal teams about sea freight, road transport and express shipments
  • Plan and track inbound and outbound warehouse shipments
  • Verify that goods are received and dispatched accurately
  • Track inventory levels and keep warehouse management system records up to date
  • Investigate and resolve customer questions, discrepancies and operational issues
  • Align shipment activities and operational workflows with carriers and colleagues
  • Provide timely customer updates while maintaining dependable service for international key accounts

Requirements

  • Previous experience in logistics, ideally within customer service
  • Strong working proficiency in English
  • Effective and clear communication skills
  • A hands-on approach to resolving problems
  • Strong organisational skills and the ability to work effectively with customers and colleagues
  • Availability for a 40-hour work week
  • Willingness to complete VOG and VGB screening

Benefits

  • 28 days of annual leave
  • 5% annual gratuity
  • 8% holiday allowance
  • The option to work from home one day per week after the induction period
  • Training and courses to support skills development
  • Career advancement opportunities within DSV
  • Access to a dedicated, fully equipped gym
  • Gross monthly pay based on knowledge and experience

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