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accessiBe
accessiBe
51 – 200 Employees
Artificial IntelligenceComplianceWeb 3
accessiBe develops AI-powered web accessibility solutions for businesses. Its platform supports accessibility auditing, monitoring, and management, helping organizations work toward compliance with the Americans with Disabilities Act and Web Content Accessibility Guidelines while improving online experiences for people with disabilities. The company operates at the intersection of artificial intelligence, compliance, and web accessibility.
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Customer Service Representative

Provide first-level customer support for Canon’s digital imaging business, assisting customers with calls, orders, quotes, complaints, and basic troubleshooting.

USUnited StatesILIllinois
$19 – $24 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Respond promptly to customer calls and enter them into the company system.
  • Handle first-level support inquiries.
  • Manage a high volume of incoming requests.
  • Assess customer needs and work toward satisfactory outcomes.
  • Build customer trust through open, interactive communication.
  • Share accurate and complete information using the appropriate tools and methods.
  • Record complaints and offer timely solutions or alternatives.
  • Follow up to confirm issues are resolved.
  • Keep records of customer interactions.
  • Process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Adhere to schedules and track non-ACD time with the appropriate Aux codes.
  • Place orders for parts and supplies.
  • Prepare price quotes, RMAs, debits, and credits, and enroll customers in the Web Store.
  • Perform basic troubleshooting.

Requirements

  • High school diploma, GED, or equivalent experience.
  • Less than one year of related experience.
  • Strong phone skills, including active listening.
  • Customer-focused approach and ability to adapt to different people.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage work effectively.
  • Ability to work in a call center.
  • Must be legally authorized to work in the United States.
  • Must reside in the United States when hired.
  • Visa sponsorship is not available.

Benefits

  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) savings plan.
  • Discretionary profit sharing.
  • Discretionary success sharing.
  • Educational assistance.
  • Recognition programs.
  • Vacation.
  • Employee referral bonus.
  • Employee discounts.
  • “Dress for Your Day” attire program.
  • Volunteer opportunities.
  • Canon welcome kit and official merchandise.

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