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ICF
ICF
5,001 – 10,000 Employees
ConsultingGovernmentHealthcare
ICF is a global consulting firm that helps governments, businesses, and communities address complex challenges through data, technology, and program expertise. Founded in 1969, the company works across consulting, government, and healthcare, supporting digital modernization, analytics, resilience and adaptation, energy planning, federal health programs, disaster management, infrastructure, and transportation. Its teams combine advisory services with program implementation to help clients achieve measurable results and strengthen community resilience.
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Coordinated Entry Training and Instructional Design Specialist

ICF seeks an instructional design specialist to create and deliver HUD Coordinated Entry training for homelessness-services clients. The role develops curricula, assessments, and capacity-building resources for Continuum of Care partners.

USUnited StatesCACalifornia
$74,090 – $125,954 / year
RemoteFull-timeJuniorMiddleEnglish RequiredLearning and Development

Description

  • Create and deliver instructor-led, virtual, online, and blended learning using adult-learning principles and instructional-design standards
  • Partner with subject-matter experts, program leaders, CES users, and providers to assess training and performance-support needs
  • Stay current on CES policies, procedures, assessment methods, referral workflows, implementation requirements, and HUD guidance
  • Evaluate learner knowledge and performance gaps while defining target audiences and required competencies
  • Set instructional goals and develop measurable learning objectives
  • Select instructional strategies, delivery formats, practice activities, resources, and evaluation methods
  • Produce curricula, course outlines, lesson plans, facilitator guides, workbooks, presentations, job aids, FAQs, website guidance, and related materials
  • Convert complex policy, procedural, and technical information into clear, accessible learning content
  • Create instructional graphics, course layouts, user interfaces, storyboards, and completed learning products
  • Audit training materials for accuracy, policy compliance, accessibility, consistency, and ease of use
  • Provide foundational and specialized CES instruction in person and through live webinars
  • Use demonstrations, exercises, case studies, role plays, guided practice, and group discussions to reinforce learning
  • Plan trainings and workshops and communicate registration details, prerequisites, logistics, materials, and follow-up resources
  • Manage room preparation, technology, attendance records, instructional materials, and webinar operations
  • Assist with LMS course configuration, enrollment, content updates, participant access, completion monitoring, and reporting
  • Travel across the Continuum of Care geography as needed to train and support CES partners
  • Create assessments, knowledge checks, quizzes, skills demonstrations, practice activities, and course evaluations
  • Use assessment data, feedback, attendance information, and technical-assistance requests to refine instruction
  • Perform root-cause analysis and propose solutions to CES Management Entity leadership
  • Address training issues and route policy or procedural questions to appropriate cross-functional partners
  • Find scalable, innovative, and cost-conscious approaches to training development and delivery

Requirements

  • Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work, or a related discipline; equivalent relevant education and experience may qualify
  • At least two years of directly related experience with Continuum of Care and HUD Coordinated Entry programs
  • Professional training experience in instructor-led, virtual, or online formats
  • Background developing curricula, lesson plans, presentations, eLearning, tutorials, job aids, or comparable instructional resources
  • Working knowledge of adult-learning theory, instructional design, facilitation, and learner assessment
  • Strong public-speaking, presentation, facilitation, writing, interpersonal, organizational, and project-management abilities
  • Ability to explain technical and policy information to people with varied roles, experience, and technical proficiency
  • Careful attention to detail with the ability to maintain accurate project, course, and version-control records
  • Capacity to work independently and collaboratively within a multidisciplinary team
  • Willingness and ability to travel throughout the Continuum of Care geography as needed
  • Understanding of HUD Coordinated Entry requirements and associated HUD guidance
  • Ability to prioritize competing work and meet demanding deadlines
  • Ability to work with subject-matter experts and turn complex information into understandable learning materials
  • Ability to provide timely, professional user support across multiple communication channels

Benefits

  • ICF is an equal opportunity employer
  • Accommodations are available for disabilities, disabled veterans, and sincerely held religious beliefs
  • Confidential support is available for accommodation requests
  • A global workplace emphasizing collaboration and employees’ professional objectives

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