Universities of Wisconsin is a public statewide higher education system made up of 13 institutions across Wisconsin. Its institutions provide undergraduate, graduate, and online education through nearly 1,500 degree programs, with support for first-generation, transfer, veteran, and military-connected students. The system also advances research, workforce development, and community engagement, with more than $2 billion in annual sponsored research supporting innovation and public service throughout the state.
Business Systems Manager - Madison, WI Hybrid
Lead CRM, reporting, data, and technology operations for Wisconsin’s statewide business and entrepreneurship support programs. Supervise staff while advancing systems, data products, services, and partner relationships.
Description
- Lead OBE’s business systems environment, including CRM, business intelligence, reporting, and related technology platforms
- Direct CRM and related-system administration, governance, security, documentation, troubleshooting, privacy compliance, records management, and user adoption
- Convert organizational priorities and stakeholder needs into workflows, reports, automation, and systems solutions
- Plan and communicate technology implementations, enhancements, testing, upgrades, releases, and lifecycle strategies
- Define reporting standards, performance indicators, dashboards, analytics, and decision-support requirements
- Recommend technology and data improvements that strengthen customer service, program outcomes, operational efficiency, and business intelligence
- Assess emerging technologies and propose automation, corrective measures, and innovative approaches
- Manage software vendors, developers, consultants, and technology partners, including contracts, budgets, performance, and deliverables
- Oversee information assets and data quality, validation, documentation, access, retention, privacy, security, and records management
- Maintain operational continuity and fulfillment for the YourEconomy time-series database and related products
- Coordinate licensing, account administration, invoicing, payments, product fulfillment, and delivery of research data and dashboards for customers and partners
- Supervise professional employees through hiring, assignments, coaching, performance management, recognition, corrective action, and approvals
- Build staff capabilities through mentoring, cross-training, knowledge sharing, professional development, and leadership opportunities
- Maintain procedures, technical documentation, training materials, and stakeholder education
- Foster a collaborative, customer-focused culture grounded in accountability, innovation, continuous improvement, and problem-solving
Requirements
- Bachelor’s degree in business administration, information systems, data analytics, computer science, public administration, economics, or a related field
- Two to four years of progressively responsible experience supporting technology systems, business systems, CRM platforms, data management, reporting environments, or related technology-enabled operations
- Experience leading technology implementations, business systems enhancements, process improvements, or operational improvement initiatives
- Experience supervising, mentoring, training, coordinating, or informally leading staff, teams, or projects
- Experience collaborating with internal stakeholders, external partners, vendors, customers, or service providers
- Ability to analyze information, identify issues, assess alternatives, and make sound recommendations
- Ability to learn and apply new systems, technologies, and business processes to improve outcomes
- Strong organizational, communication, and project management skills, with the ability to manage competing priorities and deadlines
- Eligibility to work in the United States without employer sponsorship
- Resume and cover letter submitted in PDF format
Benefits
- Benefits package available to Universities of Wisconsin employees
- Health and retirement contribution details are available through the Universities of Wisconsin estimator