Beneva
Beneva
5,001 – 10,000 Employees
ConsultingHealthcareMarketing
Beneva is a Canadian insurance and financial services company created through the merger of La Capitale and SSQ Insurance. Its offerings span life, health, auto, home, group, and commercial insurance, as well as investment products such as RRSPs and TFSAs. Beneva serves individuals, businesses, and groups across Canada, with a stated focus on customer experience and community involvement.

Bilingual Claims Representative – Longueuil, Hybrid

Handle auto and property insurance claims for French- and English-speaking customers in a hybrid role with Beneva. Open claim files, evaluate coverage, and coordinate appraisals, repairs, and vehicle rentals.

Description

  • Respond to calls about personal and commercial auto and property insurance claims
  • Open and maintain claim files with the necessary initial information
  • Gather details to determine whether claims are valid and admissible
  • Review claims for compliance with policy terms and conditions
  • Establish the insured’s liability and applicable deductible
  • Connect insured customers with partner providers for damage assessments, repairs, and vehicle rentals
  • Arrange appraisal appointments with insured customers
  • Assist the Claims department and complete other related duties assigned by the manager

Requirements

  • Diploma of Vocational Studies (DEP) or an equivalent qualification
  • Experience in customer service
  • Confidence managing conversations by telephone
  • Fluent spoken and written French
  • Advanced spoken and written English
  • Successful completion of an English-language assessment
  • Ability to communicate with English-speaking colleagues, partners, customers, and vendors

Benefits

  • Develop your career in a collaborative organization with diverse areas of expertise
  • Work for an equal opportunity employer
  • Join a workforce of more than 6,500 employees
  • Contribute to insurance and financial services that support community well-being

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