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Strategic Services Operations Manager (Hybrid) - U.S. Bank
Lead strategic operations for U.S. Bank’s global custody platform through executive partnerships, custody issue resolution, governance, and cross-functional growth initiatives.
$1,48,495 – $1,74,700 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठलीडआवश्यक भाषा: अंग्रेज़ीसंचालनविवरण
- Cultivate trusted partnerships with senior leaders, clients, relationship managers, product teams, and operations groups
- Run executive engagement routines, governance forums, strategic reporting, and service-level agreement reviews
- Oversee the identification, escalation, monitoring, and resolution of complex custody issues
- Turn client feedback, market trends, and operational challenges into strategic initiatives, product improvements, and measurable outcomes
- Apply custody-market expertise in client presentations, business reviews, industry analysis, and strategic consultations
- Work with business development and relationship management teams on client retention, growth opportunities, and complex client requirements
- Lead cross-functional programs spanning Operations, Product, Technology, Risk, Finance, Legal, and Compliance
- Prepare internal teams and clients for regulatory, market, and operational developments
- Represent the organization with clients, investment managers, sub-custodians, fintech providers, and industry stakeholders
- Shape enterprise initiatives and strategic priorities through effective influence
- Collaborate with executive leaders across multiple business lines
- Deliver significant change in a complex, highly visible operating environment
- Support major institutional clients and sophisticated market participants
- Act as a recognized subject-matter expert and ambassador for the industry
आवश्यकताएँ
- Bachelor’s degree in business, finance, economics, operations management, or a related field
- At least 10 years of experience in global custody, asset servicing, corporate trust, institutional banking, operations, client service, business engagement, relationship management, or related financial services areas
- Professional experience in global custody services, asset servicing, securities processing, institutional trust and custody, or corporate trust
- Established relationships across the institutional custody and asset servicing industry
- Background supporting strategic growth, client retention, and business development initiatives
- Ability to influence operating models, product direction, and client-service frameworks within a large financial institution
- Deep knowledge of global custody, asset servicing, securities processing, cash correspondent banking, and complex asset administration
- Experience supporting institutional and wealth-focused businesses at a large financial institution
- Demonstrated success building executive partnerships and influencing senior stakeholders
- Extensive experience leading complex cross-functional initiatives and delivering results without direct authority
- Expertise in issue management, governance, service delivery, and operational improvement
- Excellent communication, presentation, analytical, and problem-solving abilities
- Ability to balance competing priorities in a fast-moving, changing environment
- Collaborative leadership style grounded in accountability and continuous improvement
- Ability to work from a U.S. Bank location at least three days per week
- Ability to follow U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and applicable workplace conduct and safety requirements
लाभ
- Medical, dental, and vision healthcare coverage
- Basic and optional term life insurance
- Short- and long-term disability coverage
- Pregnancy disability and parental leave
- 401(k) plan and employer-funded retirement plan
- Paid vacation ranging from two to five weeks based on salary grade and tenure
- Up to 11 paid holidays
- Adoption assistance
- Sick and Safe Leave accrued at one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise required by law
- Incentive and recognition programs
- Employee equity stock purchase opportunity
- 401(k) contributions and pension