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TaktileLead go-to-market hiring at Taktile, whose AI platform helps financial institutions automate decisions. Shape sourcing strategies, hiring practices, and the candidate experience.
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SmartestEnergy is a business energy supplier offering tailored renewable electricity products and flexible Power Purchase Agreements (PPAs) for large businesses and independent renewable generators. Founded in 2001, it operates in the UK, US, and Australia, helping organizations choose energy solutions as they work toward net zero. The company’s focus spans energy supply, customer experience, and sustainability.
Operations Manager (Fixed-Term Contract)
Lead SmartestEnergy’s UK metering, settlement and customer lifecycle operations. Focus on compliance, reliable data, customer service and operational change.
विवरण
- Lead Metering & Settlement and Customer Lifecycle teams and operations.
- Support operational plans for commercial and industrial customers and generation.
- Deliver efficient, high-quality services that meet compliance requirements.
- Maintain accurate customer, contract, metering, consumption and settlement data across systems and industry processes.
- Improve customer outcomes, operational controls and service performance while reducing service costs.
- Optimize processes, enable technology and lead operational transformation.
- Reduce commercial, trading and regulatory risks.
- Coach and develop high-performing teams.
- Work with Sales, Account Management, Pricing, Trading, Risk, Finance, Billing, Technology and external industry stakeholders.
- Set clear process ownership and governance, and meet service levels, performance targets and regulatory requirements.
- Prepare operations for business and technology changes.
- Improve data quality and management information.
- Resolve complex operational issues and develop scalable, resilient capabilities.
आवश्यकताएँ
- Experience leading metering, settlement and imbalance activities in the UK energy industry for the Metering role.
- Strong knowledge of electricity and gas markets, industry processes and regulatory requirements.
- Experience managing complex, high-value commercial and industrial and/or generation customers.
- People leadership experience, including coaching, performance management, capability development and guiding teams through operational change.
- Experience delivering operational strategies and continuous improvement initiatives.
- Strong stakeholder management and influencing skills.
- Management experience in Sales Operations, customer onboarding, deal or contract capture, customer operations, or a comparable regulated operational setting for Customer Lifecycle roles.
- Understanding of end-to-end customer lifecycle processes, including sales handover, contract validation, onboarding, deal capture, system set-up and downstream operational dependencies.
- Strong operational and analytical skills covering workflow, capacity, service levels, controls and data quality across multiple systems.
- People leadership and stakeholder management skills.
- No educational credential is specified.
लाभ
- Hybrid schedule, typically two days in the office and three days working from home each week.
- Option to work from anywhere in the world for up to 30 days per year.
- Commitment to diversity and inclusion.
- Opportunities to explore new markets and contribute on a global scale.
- Reasonable adjustments are available during the application process.
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