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Freight Forwarding Operations - Ningbo
Support freight forwarding operations for DSV in Ningbo by serving customers and processing shipments. Responsibilities include bookings, documentation, invoicing, compliance, and shipment tracking.
विवरण
- Deliver responsive, efficient, and high-quality customer service
- Monitor daily operations and follow regional guidelines and company policies
- Apply local standard operating procedures when working with shippers and consignees
- Prepare charge quotations as needed
- Respond to customer inquiries, complaints, and claims follow-up
- Coordinate customer-related issues with the appropriate internal departments
- Escalate irregularities and issues requiring supervisory support
- Assess and provide feedback on subcontractor standards and service quality
- Compile customer statistics and reports when requested
- Prepare and process shipping and financial documentation
- Manage invoicing, verify and post incoming invoices, and complete job costing
- Maintain Track and Trace updates and send shipping advice to overseas stations
- Support additional assignments and cover for team members when required
आवश्यकताएँ
- Follow local standard operating procedures, company policies, and established processes
- Maintain compliance with DSV internal standards and customer requirements
- Respond to customer inquiries by phone, email, and in person
- Complete document verification and due diligence checks
- Process shipment bookings in line with procedures and quotations
- Check customer credit terms and credit status
- Compile customer statistics and operational reports
- Process waybills, warehouse advice, trucking orders, invoices, and other requested customer documents
- Handle invoicing, invoice verification and posting, and job costing
- Keep Track and Trace systems up to date
- No specific education, experience, certification, or language requirement is stated
लाभ
- Work with an established global transport and logistics company
- Access opportunities for professional development
- Join a collaborative and inclusive workplace
- Gain exposure to logistics digitalisation and innovation
- Work as part of an international team
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