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DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
AutomotiveConsultingHealthcare
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.
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Freight Forwarding Operations - Ningbo

Support freight forwarding operations for DSV in Ningbo by serving customers and processing shipments. Responsibilities include bookings, documentation, invoicing, compliance, and shipment tracking.

CNChinaOn-siteFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Deliver responsive, efficient, and high-quality customer service
  • Monitor daily operations and follow regional guidelines and company policies
  • Apply local standard operating procedures when working with shippers and consignees
  • Prepare charge quotations as needed
  • Respond to customer inquiries, complaints, and claims follow-up
  • Coordinate customer-related issues with the appropriate internal departments
  • Escalate irregularities and issues requiring supervisory support
  • Assess and provide feedback on subcontractor standards and service quality
  • Compile customer statistics and reports when requested
  • Prepare and process shipping and financial documentation
  • Manage invoicing, verify and post incoming invoices, and complete job costing
  • Maintain Track and Trace updates and send shipping advice to overseas stations
  • Support additional assignments and cover for team members when required

Requirements

  • Follow local standard operating procedures, company policies, and established processes
  • Maintain compliance with DSV internal standards and customer requirements
  • Respond to customer inquiries by phone, email, and in person
  • Complete document verification and due diligence checks
  • Process shipment bookings in line with procedures and quotations
  • Check customer credit terms and credit status
  • Compile customer statistics and operational reports
  • Process waybills, warehouse advice, trucking orders, invoices, and other requested customer documents
  • Handle invoicing, invoice verification and posting, and job costing
  • Keep Track and Trace systems up to date
  • No specific education, experience, certification, or language requirement is stated

Benefits

  • Work with an established global transport and logistics company
  • Access opportunities for professional development
  • Join a collaborative and inclusive workplace
  • Gain exposure to logistics digitalisation and innovation
  • Work as part of an international team

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