CBIZ
CBIZ
CBIZ este o companie națională de servicii profesionale care deservește întreprinderi și organizații de dimensiune medie din sectoare precum asigurările, sănătatea și producția. Echipele sale reunesc expertiză în contabilitate, fiscalitate, consultanță, beneficii, asigurări, tehnologie și securitate cibernetică, combinând relațiile locale cu resurse mai ample. CBIZ își sprijină clienții prin servicii de audit și atestare, planificare și conformitate fiscală, gestionarea riscurilor, administrarea resurselor umane și a beneficiilor, consultanță pentru investiții și tranzacții, precum și soluții tehnologice concepute pentru consolidarea operațiunilor și gestionarea riscurilor de afaceri.

Field Service Technician, Network Solutions

Maintain network connectivity and site infrastructure for CBIZ at Edward Jones locations across the Watertown territory. Travel to branch locations and support services from a hybrid, primarily field-based role.

Descriere

  • Support Edward Jones branch offices, vendor sites, and home financial advisor locations across the assigned territory
  • Install, upgrade, and maintain primary and backup branch connectivity and site infrastructure
  • Maintain network hardware, computers, telephones, printers, and cabling
  • Coordinate maintenance, IMAC (Install, Move, Add, Change) tasks, and other projects
  • Meet SLAs, rollout schedules, and deadlines
  • Train clients on newly implemented systems
  • Complete maintenance, project, and IMAC service calls independently and on time
  • Provide backup coverage for neighboring service areas
  • Manage tickets through resolution in accordance with SLAs
  • Set ETA commitments and arrive safely and on time
  • Record dates, times, resolution codes, hardware usage, and other details in tickets
  • Process asset transactions, package equipment, and update shipping logs
  • Provide technical support while minimizing disruption to client operations
  • Maintain an inventory of required parts and tools
  • Use documentation and tools to perform on-site and remote repairs
  • Schedule and arrange maintenance for company vehicles
  • Drive a company vehicle for work assignments
  • Provide customer service and contribute to additional projects
  • Carry and respond to a company-issued cellphone for on-call support as required
  • Travel regularly, up to three hours each way, to Edward Jones branches in the Watertown, South Dakota territory

Cerințe

  • Associate degree from an accredited college, technical school, or university; two years of related experience; or an equivalent combination of education and experience totaling two years
  • Live within the assigned territory to meet operational requirements
  • Have reliable high-speed internet access for work-related tasks
  • Be able to troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
  • Be able to read and review information on computer monitors for extended periods
  • Be physically able to walk, sit, stand, bend, squat, crawl, climb, twist, kneel, reach, grip objects, and lift and transport equipment, including in confined spaces
  • Demonstrate strong problem-solving skills and attention to detail
  • Communicate effectively with technical and non-technical audiences
  • Have excellent time-management and organizational skills
  • Work independently and collaboratively
  • Be able to operate a company vehicle
  • Maintain a clean and safe environment for equipment repairs

Beneficii

  • Company-provided vehicle for territory service calls
  • Company-issued cellphone for on-call support as required
  • Technical training, including a week shortly after starting
  • Reliable high-speed internet access for work-related tasks
  • Hybrid arrangement, with day-to-day work primarily in the field

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