RR Donnelley
RR Donnelley
RR Donnelley oferă soluții de marketing, ambalare, tipar și lanț de aprovizionare pentru organizații care gestionează comunicarea și experiențele clienților. Serviciile sale includ execuție creativă și consultanță în procese de afaceri, ajutând clienții să coordoneze punctele de contact cu clienții de-a lungul întregului parcurs al acestora, ținând cont în același timp de impactul asupra mediului. Compania deservește clienți din întreaga lume printr-o echipă de 32.000 de angajați în 28 de țări, sprijinind organizații de la companii din Fortune 100 până la alte întreprinderi mari.

AI Workflow Engineer — Illinois Remote

Build and deploy governed AiVA workflows for RR Donnelley’s legal and business services clients. Develop prompts, integrations, evaluations, safety controls, and production-ready AI skills.

Descriere

  • Create and combine workflows using the AiVA orchestration canvas
  • Extend the catalogue with custom skills when capability gaps remain
  • Develop prompts, workflows, tool integrations, and evaluation harnesses
  • Build, test, demonstrate, and improve skills during initial deployment
  • Add observability and measurement for skill evaluation and ongoing quality
  • Create guardrails and safety patterns for client testing and production use
  • Account for skill quality, correctness, evaluation coverage, integration behavior, and deployment readiness
  • Present custom skills and workflows to the change board for approval
  • Contribute as a dedicated member of the multidisciplinary delivery team throughout implementation
  • Collaborate with the Technical Lead on architecture and build execution
  • Clarify requirements with the Business Analyst and learn domain processes from the Operations SME
  • Demonstrate functioning skills to senior operational and technical client stakeholders
  • Coordinate with the Integration Engineer on data pipelines, upstream systems, and deployment infrastructure
  • Advise on scope, value, feasibility, timelines, and platform constraints
  • Build advanced AiVA expertise and help improve platform tooling
  • Exchange knowledge with the AI Workflow Engineer community
  • Add reusable patterns, prompt templates, and evaluation frameworks to the platform library
  • Coach newer AI Workflow Engineers
  • Meet client requirements for data protection, security, and AiVA governance

Cerințe

  • At least 3 years of experience in software engineering, applied AI or machine learning, or automation platform development
  • Experience delivering production-quality AI applications with prompt engineering, tool integration, and evaluation
  • Familiarity with modern LLM APIs, agent frameworks, and orchestration platforms
  • Ability to quickly develop strong working knowledge of the AiVA platform
  • Client-facing or client-adjacent delivery experience is preferred
  • Confidence presenting technical work to senior audiences
  • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience
  • Strong written and verbal communication abilities
  • Ability to communicate technical decisions clearly to non-technical audiences
  • Comfort working across geographies and time zones with US, UK, and EMEA clients
  • An operational or process-focused background is highly desirable
  • Experience working within, alongside, or embedded in an operational team
  • Understanding of how workflows operate and where they can fail
  • Process-oriented approach to exceptions, handoffs, and human-in-the-loop patterns
  • Ability to model workflows as they are actually performed
  • Comfort working across US, UK, and India and across legal and professional services sectors
  • Successful completion of pre-employment background and drug screening
  • Ability to work in a client-facing, high-pressure environment

Beneficii

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Disability insurance
  • 401(k) with company match
  • Life insurance
  • Voluntary supplemental insurance coverage
  • Parental leave
  • Adoption assistance
  • Tuition assistance
  • Employer and partner discounts
  • Bonus, commission, or incentive programs may apply depending on the role
  • Pre-employment background and drug screening required

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