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Remote Content Specialist at Guild Mortgage
Guild Mortgage is seeking a remote Content Specialist to create accessible sales training content for retail sales teams. The role covers job aids, e-learning, SharePoint resources, and multimedia materials.
Сипаттама
- Create and maintain engaging, informative, on-brand training content for retail sales teams
- Develop new-hire materials, knowledge articles, SharePoint resources, and internal communications
- Review and update training content for campaigns, system enhancements, sales strategies, best practices, and regulatory changes
- Publish training materials through the LMS, SharePoint, and other suitable channels to support accessibility
- Partner with internal communications specialists on announcements, job aids, images, and knowledge articles
- Work with training and marketing subject matter experts to define content needs and verify message accuracy
- Perform recurring content reviews and quality checks for accuracy, consistency, and effectiveness
- Collect feedback from trainers and colleagues and incorporate improvements into training materials and programs
- Support the Regional Sales Training Team, Salesforce Consultants, and Elevate Coaching Program
- Partner with Marketing, Operations, Reverse Mortgage, and Joint Venture teams
- Work independently under general direction and provide guidance or mentorship to less experienced professional contributors
Талаптар
- Bachelor’s degree in Communications, Marketing, Education, Instructional Design, or a related field, or equivalent experience, is required
- At least three years of experience processing mortgage foreclosure documents and associated timelines
- At least two years of experience in the mortgage industry
- At least three years of experience in content creation or training and education
- Demonstrated content development and instructional design experience, preferably in mortgage or financial services
- Strong writing, editing, and visual design abilities
- Video editing experience and knowledge of ADA standards are preferred
- Proficiency with content authoring tools, learning management systems, and multimedia software
- Required proficiency with data entry, PDF software, Microsoft Word, Excel, and PowerPoint
- Excellent written and verbal communication skills are required
- Strong organization and attention to detail, with the ability to work in a fast-paced, metrics-driven environment
- Required proficiency with Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud applications, and third-party software
- Ability to learn new tasks, retain processes, stay focused, work independently, and make timely decisions
- Ability to follow established process protocols and apply them promptly
- Ability to work primarily Monday through Friday during the business week
- Ability to travel 20% to 50%
- Ability to perform primarily sedentary work involving frequent computer keyboard and mouse use
- Ability to accurately interpret audio and visual information in an office setting
Артықшылықтар
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Long-term disability insurance
- 401(k) plan with employer matching
- Pleasant work environment
- Competitive compensation
- Comprehensive benefits package
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