Red Hat
Red Hat
Red Hat гибридті бұлтты орталарда қолданбаларды әзірлейтін, іске қосатын және жаңғыртатын ұйымдарға арналған корпоративтік ашық бастапқы кодты бағдарламалық жасақтама әзірлейді. Оның өнімдер портфеліне Red Hat Enterprise Linux, Red Hat OpenShift және Red Hat Ansible Automation Platform кіреді. Бұл шешімдер қауіпсіз, тұрақты және бейімделгіш технологияларға басымдық бере отырып, командаларға әртүрлі инфрақұрылымдарда АТ қызметтерін басқаруға көмектеседі. 1993 жылы құрылған компания корпоративтік есептеулерді дамыту үшін ауқымды жаһандық жұмыс күшін ашық бастапқы код қауымдастықтарымен біріктіреді. Компанияның бос жұмыс орындары бұлтты платформаларды, корпоративтік бағдарламалық жасақтаманы, автоматтандыруды және АТ операцияларын жаңғыртуға қолданылатын технологияларды қолдайтын рөлдерді қамтиды.

Partner Engagement Program Operations Analyst

Support Red Hat’s partner program through process implementation, automation requirements, reporting, and CRM/PRM enhancements. Resolve partner escalations while coordinating global, cross-functional operations.

Сипаттама

  • Implement internal processes that enable the Red Hat Partner Program and incentive programs to scale
  • Define automation requirements for program activities, points, and related functions with Partner Ecosystem, Sales, Operations, and Finance teams
  • Resolve complex partner and ecosystem escalations and operational issues
  • Work with Program Management, PMO, and Process teams to improve efficiency and align processes
  • Help develop dashboards and reports for Partner Engagement Experience initiatives and operations
  • Coordinate with IT to implement and test CRM and PRM enhancements
  • Translate business needs into functional automation requirements with Partner Engagement GEO teams and key stakeholders
  • Oversee escalated partner support issues and internal ServiceNow cases
  • Work with process subject-matter experts to put global processes into operation

Талаптар

  • At least five years of experience in related operational or ecosystem-focused work
  • Experience leading operational processes
  • Strong knowledge of the Red Hat Partner Program
  • Excellent organizational ability
  • Comfort working in a fast-paced environment
  • Familiarity with Salesforce reporting and dashboard creation
  • Ability to work independently with discipline and initiative
  • Capacity to manage multiple priorities in a fast-paced setting
  • Demonstrated ability to build and maintain relationships across teams
  • Cross-functional collaboration experience in a matrixed organization
  • Strong communication skills for engaging stakeholders at every level

Артықшылықтар

  • Medical, dental, and vision coverage
  • Flexible Spending Accounts for healthcare and dependent care
  • Health Savings Account through the high-deductible medical plan
  • 401(k) retirement plan with employer matching
  • Paid time off and holidays
  • Paid parental leave for all new parents
  • Disability, paid family medical, and paid military leave
  • Employee stock purchase plan
  • Family planning reimbursement
  • Tuition reimbursement
  • Transportation expense account
  • Employee assistance program

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