CNA Insurance is a global commercial insurer serving businesses across industries such as construction, healthcare, manufacturing, financial services, and real estate. Founded in 1897, the company combines business insurance with risk management and loss-control expertise, offering coverage that includes property, casualty, commercial auto, cyber liability, general liability, workers’ compensation, management and professional liability, equipment breakdown, and other specialized solutions. Its work is focused on helping organizations identify exposures, manage operational risks, and protect against losses through insurance programs tailored to their business needs.
Workers Compensation Claims Representative (Onsite)
Handle low-to-moderate complexity commercial workers compensation claims for CNA, from coverage review and investigation through valuation, liability decisions, settlement, and regulatory compliance.
Description
- Manage a caseload of low-to-moderate complexity commercial claims
- Confirm policy coverage, collect required information, maintain claim files, and authorize payments within delegated limits
- Communicate with insureds, claimants, and business partners by providing updates and addressing inquiries
- Set timely, appropriate reserves through policy review and claim valuation
- Investigate claims, obtain recorded statements, and consult experts to establish the facts
- Coordinate with internal and external partners, suppliers, and subject-matter experts
- Assess liability and compensability, negotiate settlements, and refer matters to management when appropriate
- Control claim expenses through accurate resolutions and effective resource oversight
- Recognize subrogation, salvage, and possible fraud issues and refer them for additional investigation
- Meet quality and cycle-time expectations through complete documentation and accurate claim payments
- Follow state and local regulatory requirements while maintaining current knowledge of commercial insurance laws and trends
- Complete other assigned responsibilities
Requirements
- High school diploma is required
- Hold or obtain and maintain an insurance adjuster license within 90 days of hire where applicable
- Build foundational knowledge of commercial insurance products, claims, and industry practices
- Communicate clearly in writing and verbally, with empathy and strong customer-service judgment
- Build productive working relationships with internal and external partners
- Use independent judgment to resolve routine problems and make sound business decisions
- Apply analytical and critical-thinking skills to claim-related decisions
- Demonstrate strong organization, time management, and work discipline
- Manage competing priorities in a fast-paced, collaborative setting while maintaining productivity
- Use Microsoft Office and learn business-specific software as needed
- Adapt effectively to changing business conditions
- Respect and incorporate diverse perspectives and ideas
- Prior claims handling, insurance business, or customer-service experience is preferred
- An associate or bachelor's degree is preferred
Benefits
- Access to a comprehensive, competitive benefits package
- Programs and benefits designed to support physical, financial, emotional, and social wellbeing
- Reasonable accommodations are available to qualified applicants with disabilities during recruitment