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Visa
Visa
BankingFinanceFintech
Visa is a global payments technology company serving consumers, merchants, financial institutions, and governments through its electronic payments network. Its platform supports credit, debit, and prepaid transactions, alongside payment processing, fraud prevention, security, analytics, and other services for consumers and businesses. Visa also develops emerging payment solutions, including AI-enabled commerce initiatives, and supports financial inclusion through the Visa Foundation.
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Visa People Solutions Analyst (Hybrid, Austin)

Support Visa’s global HR operations and employee services by managing employee cases, payroll coordination, audits, and Workday and ServiceNow workflows.

USUnited StatesTXTexas
$76,000 – $117,700 / year
HybridFull-timeJuniorMiddleEnglish RequiredBusiness Analyst
ServiceNow

Description

  • Manage employee cases from initial intake through resolution, keeping progress on track at each stage.
  • Prepare and review employment documents, calculation inputs, approvals, and communications with employees.
  • Coordinate with Payroll and Finance to process payments accurately, reconcile records, and address payment questions.
  • Guide employees, managers, and People Team colleagues on processes, timelines, policies, and procedures.
  • Keep case records, supporting documents, and reports accurate while safeguarding confidential employee information.
  • Work with Legal, Employee Relations, People Business Partners, and other internal teams to manage cases and resolve issues.
  • Review work through audits and peer checks, and validate data for accuracy.
  • Spot process gaps, help investigate their causes, and propose improvements.
  • Use Workday and ServiceNow to look up employee information, record actions, update cases, and support operational processes.
  • Contribute to Visa’s People Shared Services team and help deliver a consistent, compliant employee experience.

Requirements

  • At least two years of work experience with a bachelor’s or advanced degree, such as a master’s, MBA, JD, MD, or PhD.
  • Preferred: at least three years of work experience with a bachelor’s degree, or more than two years with an advanced degree.
  • Preferred: at least three years of relevant experience in HR operations, People Shared Services, employee lifecycle work, or systems operations.
  • Experience in HR operations, People Shared Services, employee lifecycle administration, or a related operational support role.
  • Handle confidential employee information with discretion, integrity, and sound judgment.
  • Use analytical skills to audit and validate data, identify discrepancies, and support accurate case and payment processing.
  • Demonstrate strong attention to detail, organization, and follow-through in a deadline-driven setting.
  • Communicate clearly in writing and conversation with employees, managers, and cross-functional stakeholders about processes.
  • Use HR systems and case management tools, including Workday and ServiceNow.
  • Work in the office at least three days per week.
  • Travel 5–10% of the time.

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan
  • FSA/HSA options
  • Life insurance
  • Paid time off
  • Wellness program
  • Potential eligibility for a bonus
  • Equity eligibility

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