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Avalon Healthcare Solutions
Avalon Healthcare Solutions
51 – 200 Employees
HealthcareHealthcare InsuranceSaaS
Avalon Healthcare Solutions is a healthcare technology company serving health plans, laboratories, and healthcare providers through its Diagnostic Intelligence platform and benefit-management services. The company combines evidence-based policies, real-time test decisioning, curated laboratory networks, automated workflows, and analytics to help manage diagnostic testing more effectively. Its work spans genetic testing, oncology testing including liquid biopsy, cardiometabolic testing, and routine laboratory services, with a focus on reducing unnecessary spending, improving operational oversight, and supporting timely, informed care. Avalon’s teams work across lab benefit management, precision genetic test management, and healthcare analytics for payers and diagnostic partners.
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Vice President of Account Management, Tampa (Hybrid)

Lead healthcare payer relationships for Avalon Healthcare Solutions’ diagnostic intelligence platform. Drive client retention, contract renewals, service expansion, and strategic growth.

USUnited StatesFLFloridaHybridFull-timeLeadEnglish RequiredAccount ManagerSales

Description

  • Own client satisfaction, retention, and growth across an assigned portfolio.
  • Build long-term relationships with client stakeholders and executive leaders.
  • Monitor service delivery and coordinate cross-functionally across Avalon.
  • Lead contract renewals, service expansion, and growth opportunities with existing clients.
  • Build client partnerships at every level and represent customer needs.
  • Understand clients’ competitive landscapes, challenges, priorities, and growth opportunities.
  • Lead cross-functional client plans and value propositions to grow volume and profitability for Avalon network providers.
  • Turn client requests into practical strategies that improve performance and deliver value.
  • Manage client contracts, coordinate deliverables, and lead initiatives.
  • Understand clients’ complex financial arrangements and strategies.
  • Review performance metrics to support client satisfaction and anticipate needs.
  • Coordinate client operational requirements across Avalon.
  • Manage standard client requirements.
  • Explain root causes and resolution plans for operational issues affecting assigned clients.
  • Document change orders, operational issues, and resolutions.
  • Report to the Senior Vice President of Account Management.

Requirements

  • At least 15 years of experience in healthcare account management and/or selling to payers.
  • Bachelor’s degree or significant, relevant direct work experience in place of a degree.
  • Willingness and ability to travel to client and provider sites up to 30% of the week, as needed.
  • Strong analytical skills and demonstrated problem-solving ability.
  • Demonstrated success selling service expansion opportunities.
  • Ability to collaborate across functions, communicate proactively, and resolve issues with appropriate urgency.
  • Demonstrated success working in a matrixed organization.
  • Strong verbal and written communication skills.
  • Ability to work effectively with counterparts at assigned clients.
  • Knowledge of the healthcare industry, payers, and regulations.
  • Start-up or early-stage company experience is helpful.
  • Knowledge of reference laboratory operations, esoteric tests, and related processes is strongly preferred.
  • Experience working with Medicare and Medicaid programs.
  • Master’s degree in Business, Marketing, or Healthcare Administration preferred.

Benefits

  • Eligible for remote work.
  • Regular business travel, including visits to Avalon’s Tampa, Florida corporate office.

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