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Jackson Hewitt Tax Service Inc. is a U.S.-based tax services company offering year-round tax preparation and resolution support for individual taxpayers, self-employed clients, and small businesses. Its services include online filing, refund advance loans, tax planning, IRS representation, audit and collections assistance, amended returns, and other tax-related needs, delivered through company-owned offices, franchise locations, in-store sites such as Walmart, and digital channels. The company also supports franchise operators and hires both seasonal and full-time tax professionals.
Talent Acquisition Manager — Jackson Hewitt, Remote
Lead recruiting strategy and staffing operations for Jackson Hewitt’s seasonal workforce. Manage recruiters, talent systems, vendors, analytics, and readiness initiatives in a remote role.
Description
- Create and execute sourcing strategies aligned with projected staffing demand
- Select recruiting tools and targeted channels to engage active and passive candidates
- Strengthen and promote the company’s employment brand
- Lead the COO Talent Team through coaching, mentoring, payroll oversight, and escalation management
- Drive HR and recruiting initiatives across departments
- Collaborate with FP&A and HR business partners on ADM and DM hiring, compensation, employee referrals, and bonus reporting
- Work with COO field leaders to assess recruiting needs and address regional staffing challenges
- Share hiring schedules, onboarding blackout periods, system changes, compliance requirements, and seasonal milestones
- Join office hours, recruiting calls, and Teams communications
- Manage CareerPlug and Indeed partnerships, sourcing effectiveness, sponsorship results, and return on investment
- Oversee CareerPlug requisition configuration, system upkeep, audits, and UKG Onboarding integrations
- Track recruiting tickets, the Recruiting Inbox, and Teams channels to resolve issues promptly
- Review staffing funnel and recruiting metrics in partnership with HRIS
- Assess hiring funnel progress and overall recruiting effectiveness
- Create and deliver recruiting and onboarding training, job aids, SOPs, templates, checklists, trackers, and process documentation
- Direct seasonal staffing readiness across recruiter execution, requisition planning, candidate pipelines, reporting, issue resolution, and field communications
Requirements
- A bachelor’s degree in human resources or business is preferred
- At least five years of experience in high-volume recruiting, human resources, or retail management
- At least two years in a leadership or lead position is preferred
- Advanced Excel proficiency, including formula design, pivot tables, data manipulation, and large datasets
- Prior experience advising leaders on recruiting, interviewing, and candidate selection is preferred
- Experience applying continuous improvement and agile methods
- Experience managing candidate pipelines and requisitions in an applicant tracking system
- Legal authorization to work in the United States
- Must be 18 years of age or older
- PTIN certification is required for tax preparer applicants
Benefits
- Performance-based bonus eligibility
- Dental insurance coverage
- Health insurance coverage
- Paid time off
- Vision insurance coverage
- 401(k) matching
- Employee discount program
- Parental leave
- Unlimited paid time off and 12 paid holidays
- Medical, dental, and vision coverage
- Pet insurance
- Company celebrations and appreciation events
- Fast-moving, innovative workplace with an open and collaborative culture
- Opportunities to build existing and new skills while taking ownership of your success
- Autonomy to produce your best work and make a visible organizational impact
- Internal advancement opportunities
- Flexible work schedules
- Free tax education
- Performance, referral, and sign-on bonuses
- Free personal tax return
- Financial counseling
- Life insurance
- Work lotto
- Prescription savings discounts
- Telehealth plans
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