Gainwell Technologies
Gainwell Technologies
Gainwell Technologies develops digital and cloud-enabled solutions for the human services and public health ecosystem. The company works with clients across all 50 U.S. states on healthcare initiatives including Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions. Its work connects technology with public health delivery, healthcare administration, and efforts to improve health outcomes and community well-being.

Senior Business Operations Analyst – Medicaid and SNAP Eligibility Verification

Senior Business Operations Analyst supporting Medicaid and SNAP eligibility-verification operations at Gainwell Technologies. The role covers performance analysis, compliance monitoring, workflow improvement, and process optimization for public assistance programs.

Description

  • Provide reporting, operational analysis, and process-improvement support to delivery and operations teams
  • Act as a subject matter expert on Medicaid eligibility verification and SNAP public assistance workflows
  • Evaluate operational data and performance patterns to uncover efficiency gains and service improvements
  • Investigate operational problems, determine root causes, and propose corrective measures
  • Work with cross-functional teams on workflow enhancements, automation initiatives, and operational performance
  • Help track compliance with Medicaid and SNAP requirements and applicable operating standards
  • Create and update reports, dashboards, and business-process documentation
  • Join operational reviews and client conversations in support of delivery goals

Requirements

  • Bachelor’s degree or comparable relevant experience
  • At least five years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support
  • At least five years supporting Medicaid eligibility, verification, enrollment, operations, or comparable processes
  • Working knowledge of SNAP operations, eligibility procedures, or public assistance programs is preferred
  • Background in operational data analysis, report preparation, and process-improvement identification
  • Strong analytical, organizational, problem-solving, and communication abilities
  • Proficiency with Microsoft Excel and reporting tools
  • Video cameras are required for all interviews and throughout the first week of orientation
  • A photo is taken during screening to verify identity at each stage of recruitment
  • Reliable internet access and a quiet setting are required for screenings, interviews, and meetings

Benefits

  • Flexible work arrangements
  • Learning and career growth opportunities
  • Technical credentials and certification support
  • Generous flexible vacation policy
  • Educational assistance
  • Leadership and technical development academies
  • 401(k) employer matching
  • Comprehensive health coverage

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