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Mars
Mars
H1B Visa SponsorFood & BeverageHealthcareManufacturing
Mars is a global manufacturer operating across food and beverage, pet care, nutrition, and healthcare. Its portfolio includes well-known confectionery and snack brands such as M&M'S, Snickers, and Skittles, alongside products and services supporting pet health and nutrition. With operations spanning manufacturing and consumer-focused businesses, Mars hires across a broad range of roles connected to its brands, products, and global operations. The company also highlights sustainability, responsible sourcing, inclusion, and efforts to improve outcomes for people, pets, and the planet.
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Sales Supervisor – Hotel Chocolat, Alexandria, VA

Lead customer experiences, cocoa product demonstrations, and retail operations as a Sales Supervisor at Hotel Chocolat’s Alexandria King Street store. Coach associates and support sales performance through strong service and store execution.

USUnited StatesVAVirginia
$25 / hour
On-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredSales

Description

  • Partner with the Store Manager and Assistant Store Manager to deliver excellent customer experiences, operational standards, and planned financial results
  • Provide on-site leadership that maintains consistent service and performance
  • Work with regional and cluster Assistant Store Managers to execute retail strategy
  • Lead, engage, and develop a high-performing team in line with Hotel Chocolat’s culture
  • Increase sales through customer-focused experiences and effective selling techniques
  • Deliver outstanding service through product knowledge, selling skills, and experiential activities
  • Represent the brand with stakeholders, mall leadership, and the local community
  • Coordinate with Visual, Marketing, and Operations teams to ensure effective execution
  • Build and share knowledge of products, cocoa, allergens, sustainability, and ethics
  • Conduct product tastings and demonstrations
  • Receive deliveries and secure inventory in accordance with Health & Safety standards
  • Maintain product displays, cleanliness, best-before dates, inventory controls, and accuracy
  • Oversee daily operations, hygiene, security, opening, and closing procedures
  • Review store operating budgets and identify efficiency opportunities
  • Put continuous operational improvements into practice
  • Assess, develop, coach, schedule, motivate, and measure associates
  • Increase associate engagement and improve store performance metrics

Requirements

  • At least two years of customer service experience is essential
  • Retail leadership experience is advantageous
  • Experience collaborating with a team to meet shared goals or targets
  • Flexibility to support colleagues and workload requirements as needed
  • Ability to identify product types and follow guidelines for displays, stock levels, seasonal promotions, and special offers
  • Inventory management experience is preferred
  • Ability to communicate openly, honestly, respectfully, and clearly with colleagues and managers
  • Ability to learn about a broad product range, including how products are grown and produced
  • Interest in cocoa and willingness to learn about different tastes and applicable allergens
  • Ability to hold store keys and complete opening and closing procedures
  • Knowledge of Health & Safety compliance
  • Ability to demonstrate Hotel Chocolat’s values and behaviors

Benefits

  • Flexible scheduling
  • 401(k) and paid time off
  • Tuition reimbursement program
  • Mental health benefits
  • Eight free face-to-face counseling visits per issue each calendar year
  • Ongoing development programs
  • Corporate and store discounts
  • Career opportunities within the store and Mars Inc.
  • Variable pay
  • Medical and dental benefits

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