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M3 USA
M3 USA
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareHealthcare Insurance
M3 USA delivers market research, healthcare recruitment, and promotional services for the life sciences sector. Its work spans qualitative and quantitative research, multichannel promotion, clinical trial support, and physician engagement, helping pharmaceutical and healthcare organizations understand professional audiences and connect them with relevant information. As a subsidiary of M3 Inc., the company draws on research capabilities across the United States and Europe, using healthcare data and professional networks to support informed decision-making and the practice of medicine.
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Remote Operations Specialist

Coordinate sampling, recruitment, and fieldwork for M3’s healthcare and life-science market research studies. Support project delivery through partner management, translations, technical checks, and client communication.

GBUnited KingdomINIndiaRemoteFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Lead recruitment activities for quantitative and qualitative research projects
  • Support US Project Managers in delivering studies to client specifications
  • Own sampling activities for assigned projects while coordinating with internal teams
  • Support and manage technical execution throughout each project lifecycle
  • Assist with programming, link testing, translations, fieldwork setup, and partner coordination
  • Manage up to 30 concurrent projects
  • Coordinate fieldwork coordinators and project managers to improve recruitment outcomes
  • Develop sampling plans for assigned projects
  • Review project progress and alert project managers to emerging challenges
  • Provide regular recruitment updates to project management
  • Keep projects on schedule and aligned with client deadlines
  • Use M3’s sampling, email, and reporting tools effectively
  • Develop effective working relationships across departments
  • Track outsourced recruitment rates and costs against KPIs
  • Maintain client satisfaction scores above target
  • Participate in internal kickoffs and prepare client kickoff presentations
  • Coordinate partners through external communications and ongoing updates
  • Oversee translations and perform detailed link checks
  • Submit surveys to the programming team
  • Join client calls to support alignment and project delivery
  • Investigate and resolve link-related issues
  • Configure automated data exports when needed
  • Provide client contact details to the Quick Charts team
  • Submit partner request forms
  • Manage internal recruitment with the custom recruitment team
  • Coordinate and schedule pre-tests
  • Work with the fieldwork team to resolve questions and issues
  • Reconcile counts for invoicing and confirm alignment with partners

Requirements

  • Bachelor’s degree in sales, marketing, or a comparable level of experience
  • Experience supporting or managing multiple projects concurrently
  • Proficiency in Excel and strong Microsoft Office skills
  • Collaborative, adaptable, and willing to take on varied responsibilities
  • Self-motivated and comfortable working in a fast-paced environment
  • Able to manage change, identify opportunities amid uncertainty, and think analytically and strategically
  • Highly accurate with exceptional attention to detail
  • Strong organizational skills for managing varied project workloads
  • Experience with complex market research projects and detailed sampling is preferred
  • Excellent written and verbal communication skills, including strong English grammar
  • Experience with email marketing automation and knowledge of email marketing best practices
  • Willingness to work US shift hours

Benefits

  • Remote work is available
  • Employee information is handled confidentially in accordance with EEO guidelines

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