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Export Development Canada | Exportation et développement Canada
Export Development Canada | Exportation et développement Canada
1,001 – 5,000 Employees
FinanceGovernmentInsurance
Export Development Canada (EDC) is Canada’s federal export credit agency and a Crown corporation supporting Canadian companies as they enter and expand in international markets. Its finance and insurance teams provide trade credit insurance, guarantees, working-capital support, export and buyer financing, structured and project finance, and equity investment. EDC also combines market intelligence, advisory services, digital tools, and specialized initiatives such as the Trade Impact Program and Business Connections. The organization serves exporters across industries including agri-food, cleantech, defence, and energy, with a focus on managing international risk, diversifying markets, enabling sustainable trade, and helping businesses compete globally.
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Principal ServiceNow Enterprise Workflow Architect

Lead the architecture of ServiceNow CSM workflows, automation, integrations, and enterprise platform standards at Export Development Canada. Guide transformation initiatives spanning customer service, legal, operations, risk, and enterprise architecture.

CACanada
$112,006 – $149,341 / year
HybridFull-timeLeadEnglish RequiredBackend EngineerSoftware Engineer
ServiceNow

Description

  • Own the architectural vision and roadmap for ServiceNow workflows, playbooks, case management, and automation capabilities
  • Set enterprise standards for workflow and automation architecture
  • Define target-state architecture across ServiceNow and other automation platforms
  • Find ways to standardize, simplify, automate, and improve business processes
  • Establish architecture principles, governance practices, standards, and design patterns for ServiceNow and automation solutions
  • Direct architecture reviews and design governance activities
  • Develop patterns for integration, security, and data architecture
  • Assess AI, intelligent automation, and workflow orchestration capabilities
  • Build reusable architecture patterns and implementation standards
  • Support multiple delivery teams in adopting the enterprise platform
  • Perform feasibility assessments and assess emerging platform capabilities and industry trends
  • Recommend technology investments that support business outcomes
  • Provide technical leadership and architectural direction to product teams, business analysts, developers, and vendors
  • Partner across Customer Service Management, Legal, Operations, Risk, and Enterprise Architecture

Requirements

  • University degree in computer science, information technology, engineering, business technology management, or a related field
  • At least 10 years of experience in enterprise technology architecture, platform architecture, business solution architecture, or digital transformation
  • At least 10 years of hands-on experience designing and implementing complex enterprise solutions with ServiceNow and automation technologies
  • ServiceNow certifications relevant to the role
  • Experience architecting ServiceNow enterprise workflows, case management solutions, and process automation capabilities
  • Strong knowledge of ServiceNow architecture, platform governance, workflow design, integration patterns, security, data management, and scalability
  • Track record leading cross-functional business process transformation across multiple business units and stakeholder groups
  • Ability to interpret complex business requirements and convert them into practical, maintainable technology solutions
  • Experience defining target-state architectures, technology roadmaps, and standards for enterprise platforms
  • Background in enterprise workflow architecture
  • Experience with integration and API architecture
  • Experience designing automation and orchestration solutions at enterprise scale
  • Strong consultative, facilitation, and communication skills, with the ability to influence business and technology leaders
  • Experience working in Agile delivery environments and cross-functional product teams
  • Legally eligible to work in Canada when applying; Canadian citizenship or permanent residency is preferred
  • Ability to satisfy required government security screening conditions

Benefits

  • Performance-based incentive
  • Competitive compensation and benefits package
  • Work-life balance
  • Hybrid work options
  • Three to four weeks of paid vacation
  • Corporate closure period
  • Early Fridays during summer
  • Fridays without meetings
  • Ongoing learning opportunities
  • Training programs
  • Workshops
  • Language training
  • Inclusive workplace with employment equity
  • Wellness initiatives
  • Mental health support
  • Fitness programs
  • Volunteer opportunities
  • Social responsibility programs
  • Relocation assistance for eligible candidates

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