ABCorp is a global manufacturing and security technology company with roots dating back to 1795. Its work spans physical card production and personalization, digital and instant issuance, payment authentication, secure identification, and precision additive manufacturing for prototypes and short production runs. Serving fintechs, financial institutions, governments, healthcare organizations, and consumer brands, ABCorp operates high-security facilities focused on dependable production, compliance, and innovation.
Onsite IT Support Engineer - Columbia, Tennessee
ABCorp is seeking an onsite IT Support Engineer to maintain network infrastructure, servers, security systems, and end-user devices in its secure manufacturing operations. The role provides Tier 1 and Tier 2 technical support in Columbia, Tennessee.
Description
- Install, terminate, test, and label Cat5e/Cat6 cabling, patch panels, keystone jacks, and cable management systems
- Maintain and troubleshoot network switches, VLANs, and wireless access points
- Troubleshoot firewall connectivity, verify existing rules, and escalate complex issues
- Administer Windows Servers, Active Directory, DNS, DHCP, backups, and patching
- Monitor systems and networks to help reduce the risk of downtime
- Deliver Tier 1 and Tier 2 support for desktops, laptops, printers, scanners, and peripherals
- Image, deploy, repair, and maintain Windows and Mac workstations
- Assist with onboarding and offboarding by setting up workstations and provisioning accounts as directed
- Maintain IT inventory and manage hardware lifecycle activities
- Troubleshoot existing endpoint protection and badge-based access control systems, escalating issues and assisting with audits
- Follow company security policies and help users meet compliance expectations
- This position does not design or implement new security controls or access control policies
Requirements
- At least two years of experience in IT support or system administration
- Experience with Windows Server, Active Directory, and Windows 10/11
- Familiarity with printers, scanners, laptops, and desktop hardware
- Ability to support firewall and security operations
- Strong communication and problem-solving skills
- CompTIA Network+, CCNA, or Microsoft certifications are recommended
- Experience with VMware or Hyper-V virtualization and Office 365 is recommended
- MacOS support experience is recommended
- Ability to lift up to 50 pounds, including servers and network equipment
- Ability to crawl under desks and work in confined spaces while installing and managing cabling