Vivo (Telefônica Brasil)
Vivo (Telefônica Brasil)
Vivo (Telefônica Brasil) is a Brazilian telecommunications company serving consumers and businesses across the country. Its portfolio includes prepaid, postpaid, and control mobile plans; Vivo Fibra broadband; fixed voice; Vivo Play and other TV and streaming options; devices and accessories; and combined fiber and mobile packages. The company also provides digital services, partner content, 5G connectivity, and online customer support and self-service through its nationwide network of retail and digital channels.

Junior Telecom Analyst, Network Platforms

Junior Telecom Analyst responsible for operating Vivo’s mobile and fixed-network platforms. Monitor services, resolve incidents, and implement automation to support reliable network operations.

Description

  • Operate, maintain, program, and configure platforms supporting mobile and fixed-network services
  • Maintain the quality and availability of mobile and fixed networks
  • Meet service-level agreements for network events
  • Monitor and evaluate service and platform performance
  • Investigate, document, and resolve medium- and high-complexity network incidents
  • Handle incidents affecting services and platforms through resolution
  • Produce technical reports and assessments and support supplier meetings with relevant information
  • Conduct remote and on-site preventive maintenance to detect critical network points
  • Carry out and oversee scheduled tasks, including software and hardware upgrades
  • Implement measures to prevent recurring incidents and problems
  • Develop automation that improves operational efficiency
  • Maintain current technical documentation, operational plans, asset records, and statistical reports

Requirements

  • A completed or in-progress degree in Systems Analysis, Computer Science, Telecommunications Engineering, or a related discipline is desirable
  • Availability for a 24/7 shift schedule
  • Advanced computer skills, including Microsoft Office
  • Familiarity with telecommunications systems and mobile and fixed-network topologies, including GSM/WCDMA, Core CS, Core PS, and IMS/VoLTE
  • Willingness to travel
  • Understanding of IPv4/IPv6 networks, transmission, LANs, Layer 2 and Layer 3 protocols, firewalls, DHCP, switches, routers, and network security
  • Proficiency in C/C++, Java, Python, and PHP, with experience developing applications and backup tools
  • Knowledge of operating and maintaining telecommunications equipment, including Sixbell Intelligent Network, Mahindra Signaling Broker, and Trópico AS
  • Knowledge of routing protocols and TCP/IP
  • Knowledge of SQL and MySQL databases
  • Knowledge of Linux
  • Knowledge of the Nagios monitoring system
  • Knowledge of operating systems and software development
  • Intermediate English proficiency

Benefits

  • Flexible digital benefits platform for employees and dependents, covering gym membership, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
  • Corporate mobile phone
  • Unlimited voice and data plan
  • Discounts on Vivo fixed-line, broadband, TV, and app services
  • Annual bonus or profit-sharing program
  • Private pension plan
  • Support for school, daycare, or nanny expenses
  • Remote work available up to two days per week
  • Flexible working hours
  • Paid birthday day off
  • Corporate volunteering program
  • Educational Development Program with partner offerings, certifications, and online courses
  • Internal recruitment opportunities in Brazil or abroad
  • #VivoBemEstar support, including nutritionist and psychologist consultations, social services, and telemedicine

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