Houst
Houst
Houst manages short-term rental properties across multiple booking platforms, combining listing setup, professional photography, pricing, guest screening, check-ins, cleaning, housekeeping, and maintenance. The company serves property owners in 19 cities, including London, Paris, Dublin, and Sydney, with support across the hosting process. Houst operates in real estate, SaaS, and eCommerce; its team is listed at 201–500 employees.

Junior Partner Success Manager

Manage partner relationships, service quality, and commercial growth for Houst’s global property management service. Use performance data to improve operations and host experiences.

Description

  • Serve as the main contact for productive, long-term partner relationships.
  • Find ways to grow partnerships, improve performance, and increase revenue.
  • Track partner results against targets and service standards, using data to spot gaps and trends.
  • Help partners meet Houst’s service standards and deliver excellent host experiences.
  • Handle partner questions and escalations, taking responsibility for timely issue resolution.
  • Hold regular check-ins and performance reviews to assess progress and agree on improvement priorities.
  • Spot operational inefficiencies, refine processes, and improve collaboration between Houst and its partners.
  • Train partners on Houst’s processes, expectations, and tools.

Requirements

  • Bring 2–4 years of experience in partnerships, B2B account management, or a similar relationship-focused role, ideally in an operations-led business.
  • Communicate confidently with varied stakeholders, build trusted relationships, and influence decisions with clear, practical guidance.
  • Recognize growth opportunities, interpret business performance, and balance partner needs with Houst’s commercial goals.
  • Work comfortably with data, identify performance trends, and use evidence to recommend improvements.
  • Pay close attention to detail, follow up on open actions, spot discrepancies, and maintain accurate records.
  • Manage several partner relationships, competing priorities, and active projects while keeping track of details.
  • Investigate issues resourcefully, find workable solutions, and own them through resolution.
  • Take initiative, adapt readily, and work at pace in a growing business while following through without constant direction.

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