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Ford Motor Company
Ford Motor Company
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Ford Motor Company is a United States-based automotive manufacturer with a history dating to 1903. In addition to developing and producing vehicles, the company is expanding its focus across mobility services, digital experiences, and software. Ford’s work also includes sustainability efforts and environmental targets, reflecting an approach that connects transportation, innovation, community impact, and responsible business practices.
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Fraud Manager – Ford Credit, Oakville Hybrid

Lead fraud investigations, detection strategies, regulatory reporting, and risk controls for Ford Credit’s vehicle-financing business. Manage analysts, vendors, and complex fraud cases in Oakville.

CACanadaHybridFull-timeMiddleSeniorEnglish RequiredManager

Description

  • Lead, coach, and develop a team of fraud analysts and investigators
  • Direct end-to-end reviews of suspected fraud involving loan and lease applications, dealer transactions, and account activity
  • Create, implement, and improve fraud detection strategies, scorecards, and rules
  • Track fraud patterns, emerging schemes, and industry intelligence to update models and procedures
  • Collaborate with Underwriting, Funding, Collections, Legal, and Compliance to resolve and remediate confirmed fraud
  • Refer appropriate cases to law enforcement and complete required regulatory filings, including SARs
  • Present senior leadership reporting on fraud trends, losses, case results, and control performance
  • Oversee third-party fraud detection vendors and tools, assessing new technologies and analytics platforms
  • Maintain procedural compliance during internal and external regulatory audits
  • Define and maintain case-management procedures and service-level completion standards
  • Support fraud awareness and training for dealers
  • Act as the subject-matter expert and escalation point for complex or high-value fraud cases
  • Protect personally identifiable information and confidential company and customer data
  • Manage staffing, headcount, budget, workload, and productivity

Requirements

  • A bachelor’s degree in a related field
  • At least 5 years of experience in fraud investigation, fraud strategy, credit risk, or loss prevention within auto finance, consumer lending, or banking, including people or team leadership
  • At least 5 years of working knowledge of auto-lending fraud typologies, including application and identity fraud, synthetic identity, straw borrowers, income or employment falsification, title and collateral fraud, and dealer fraud
  • At least 5 years of experience with relevant regulations and industry standards, including FCRA, ECOA, UDAAP, GLBA, BSA/AML/SAR requirements, and the Red Flags Rule
  • Experience using fraud detection systems, case-management tools, and credit bureau or identity-verification platforms
  • Legal entitlement to work in Canada
  • A Certified Fraud Examiner (CFE) credential or similar certification is an advantage
  • Familiarity with dealer-level fraud schemes and floorplan or wholesale fraud detection is an advantage
  • Experience developing or improving fraud detection models, machine-learning scoring, or rules-based fraud engines is an advantage
  • Experience working with law enforcement, external investigators, or regulatory examiners on fraud matters is an advantage
  • Experience managing third-party fraud vendors and RFP or vendor-evaluation processes is an advantage
  • Ability to interpret data trends, fraud scorecards, and portfolio-level metrics
  • Strong written and verbal communication skills, including presenting findings and recommendations to senior leadership
  • Ability to lead, coach, and develop a team while balancing competing priorities
  • Strong cross-functional collaboration skills across Credit, Originations, Funding, Compliance, Legal, and Technology
  • Proof of degree completion is required; degrees earned outside Canada require an Education Credential Assessment confirming Canadian equivalency

Benefits

  • Hybrid work with in-person attendance at Ford Credit offices in Oakville, Canada
  • Equal Opportunity Employer
  • Recruitment, selection, and assessment accommodations are available for applicants with disabilities
  • Culturally diverse workforce

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