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Fraud Manager – Ford Credit, Oakville Hybrid
Lead fraud investigations, detection strategies, regulatory reporting, and risk controls for Ford Credit’s vehicle-financing business. Manage analysts, vendors, and complex fraud cases in Oakville.
विवरण
- Lead, coach, and develop a team of fraud analysts and investigators
- Direct end-to-end reviews of suspected fraud involving loan and lease applications, dealer transactions, and account activity
- Create, implement, and improve fraud detection strategies, scorecards, and rules
- Track fraud patterns, emerging schemes, and industry intelligence to update models and procedures
- Collaborate with Underwriting, Funding, Collections, Legal, and Compliance to resolve and remediate confirmed fraud
- Refer appropriate cases to law enforcement and complete required regulatory filings, including SARs
- Present senior leadership reporting on fraud trends, losses, case results, and control performance
- Oversee third-party fraud detection vendors and tools, assessing new technologies and analytics platforms
- Maintain procedural compliance during internal and external regulatory audits
- Define and maintain case-management procedures and service-level completion standards
- Support fraud awareness and training for dealers
- Act as the subject-matter expert and escalation point for complex or high-value fraud cases
- Protect personally identifiable information and confidential company and customer data
- Manage staffing, headcount, budget, workload, and productivity
आवश्यकताएँ
- A bachelor’s degree in a related field
- At least 5 years of experience in fraud investigation, fraud strategy, credit risk, or loss prevention within auto finance, consumer lending, or banking, including people or team leadership
- At least 5 years of working knowledge of auto-lending fraud typologies, including application and identity fraud, synthetic identity, straw borrowers, income or employment falsification, title and collateral fraud, and dealer fraud
- At least 5 years of experience with relevant regulations and industry standards, including FCRA, ECOA, UDAAP, GLBA, BSA/AML/SAR requirements, and the Red Flags Rule
- Experience using fraud detection systems, case-management tools, and credit bureau or identity-verification platforms
- Legal entitlement to work in Canada
- A Certified Fraud Examiner (CFE) credential or similar certification is an advantage
- Familiarity with dealer-level fraud schemes and floorplan or wholesale fraud detection is an advantage
- Experience developing or improving fraud detection models, machine-learning scoring, or rules-based fraud engines is an advantage
- Experience working with law enforcement, external investigators, or regulatory examiners on fraud matters is an advantage
- Experience managing third-party fraud vendors and RFP or vendor-evaluation processes is an advantage
- Ability to interpret data trends, fraud scorecards, and portfolio-level metrics
- Strong written and verbal communication skills, including presenting findings and recommendations to senior leadership
- Ability to lead, coach, and develop a team while balancing competing priorities
- Strong cross-functional collaboration skills across Credit, Originations, Funding, Compliance, Legal, and Technology
- Proof of degree completion is required; degrees earned outside Canada require an Education Credential Assessment confirming Canadian equivalency
लाभ
- Hybrid work with in-person attendance at Ford Credit offices in Oakville, Canada
- Equal Opportunity Employer
- Recruitment, selection, and assessment accommodations are available for applicants with disabilities
- Culturally diverse workforce
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