Scania Group
Scania Group

Scania Group develops sustainable transport solutions across the transport, manufacturing, and automotive sectors. The company is evolving beyond its traditional identity as a truck manufacturer, combining vehicles with broader transport-focused solutions and pursuing innovation to support long-term change in the industry.

Scania Group places strong emphasis on its workforce, with an organizational culture that recognizes individual contributions and supports flexible ways of working. Its collaborative environment may appeal to professionals interested in contributing to the development of more sustainable transportation systems.

Customer Service Employee - Scania Wiri

Coordinate vehicle servicing, work orders, documentation, and customer invoicing at Scania’s Wiri branch. Support customers across Scania New Zealand’s commercial vehicle operations.

Description

  • Join the Aftersales Team at Scania’s Wiri branch
  • Partner with the Service Team to meet customer needs throughout the Scania experience
  • Communicate effectively with internal and external customers in writing and conversation
  • Schedule vehicles and keep customers informed of progress
  • Maintain complete and accurate documentation
  • Prepare work orders
  • Assign jobs to the workshop
  • Process customer invoices

Requirements

  • Experience in the vehicle or transport sector is preferred
  • Solid knowledge of transport, automotive, heavy-vehicle, or parts operations
  • Experience with suppliers, purchasing, inventory, and logistics processes
  • Technical understanding of heavy vehicles, workshop operations, or aftermarket support
  • Strong communication and stakeholder coordination skills
  • Excellent planning, organisation, and problem-solving abilities
  • Proactive approach with a strong focus on customer service and operational excellence
  • Full working rights in New Zealand
  • Successful completion of standard pre-employment checks, including medical and other background checks

Benefits

  • Eligibility for the annual company bonus scheme
  • Subsidised medical insurance
  • Inclusive workplace culture and supportive team environment
  • Opportunities for career progression
  • Coaching and personal development support
  • Commitment to workplace diversity and equal opportunity

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