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Jukebox Health
Jukebox Health
11 – 50 Employees
ConsultingHealthcareLogistics
Jukebox Health helps people live more safely and independently at home. Its clinically led service combines assessments by licensed occupational therapists with personalized safety plans, home modifications, and related services carried out by a network of vetted installers. The company works with Medicare and Medicaid plans to address members’ home accessibility needs, bringing clinical expertise and technology together to coordinate practical improvements. Jukebox Health operates across healthcare, consulting, and logistics, with a team of 11–50 employees.
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Construction Project Operations Coordinator

Coordinate provider networks and home modification projects that support safer living at home. Manage scheduling, project records, claims tasks, and CRM updates from bid through closeout.

USUnited States
$65,000 – $75,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredOperations

Description

  • Coordinate a regional portfolio of home modification projects from bid through completion.
  • Serve as the main contact for Jukebox Health’s service provider network.
  • Respond to incoming calls and emails, answer routine questions, and escalate issues to the Project Manager.
  • Follow up with providers to obtain bids.
  • Schedule and confirm project start dates.
  • Monitor active projects and flag delays or risks early.
  • Share expectations, timelines, and documentation needs with providers.
  • Build strong working relationships across the provider network.
  • Keep a large volume of projects progressing through each stage.
  • Use operational queues to set priorities and identify next steps.
  • Send reminders before key milestones and deadlines.
  • Gather closeout documents, photos, and required forms.
  • Support claims entry and processing.
  • Enter project orders and maintain them accurately.
  • Check records for accuracy and completeness before submission.
  • Resolve discrepancies and follow up for missing details.
  • Maintain complete, up-to-date CRM records of provider communications and project progress.
  • Coordinate with Project Managers and the Member Engagement team to surface risks and resolve issues.
  • Coordinate a regional portfolio of home modification projects from bid through completion. Serve as the main contact for Jukebox Health’s service provider network. Respond to incoming calls and emails, answer routine questions, and escalate issues to the Project Manager. Follow up with providers to obtain bids. Schedule and confirm project start dates. Monitor active projects and flag delays or risks early. Share expectations, timelines, and documentation needs with providers. Build strong working relationships across the provider network. Keep a large volume of projects progressing through each stage. Use operational queues to set priorities and identify next steps. Send reminders before key milestones and deadlines. Gather closeout documents, photos, and required forms. Support claims entry and processing. Enter project orders and maintain them accurately. Check records for accuracy and completeness before submission. Resolve discrepancies and follow up for missing details. Maintain complete, up-to-date CRM records of provider communications and project progress. Coordinate with Project Managers and the Member Engagement team to surface risks and resolve issues.

Requirements

  • At least two years of experience in vendor or contractor coordination, dispatch, scheduling, project coordination, field operations, or a related role.
  • Confident and professional on the phone, with comfort handling frequent calls and emails with contractors, vendors, or small business owners.
  • Persistent follow-up, particularly with busy contacts who are slow to respond.
  • Strong attention to detail and demonstrated accuracy in data entry, document review, or administrative operations.
  • Ability to balance multiple priorities and outstanding tasks while keeping details on track.
  • Clear, professional written and verbal communication.
  • Comfort learning new technology platforms and working remotely.
  • Willingness to travel occasionally for company events or field visits.
  • Preferred: Experience in construction, home services, remodeling, or accessibility modifications.
  • Preferred: Experience with claims processing, billing, or order management.
  • Preferred: Experience with Salesforce or a comparable CRM.

Benefits

  • Company-funded health, vision, and dental coverage.
  • Health Savings Account plans.
  • Short- and long-term disability coverage.
  • Life and personal accident insurance.
  • Hospital insurance.
  • 401(k) available upon hire.
  • Candidate referral program.
  • Unlimited paid time off and 11 paid holidays.
  • $1,000 stipend for work-from-home expenses.
  • Regular team offsites and gatherings across the country.
  • Collaborative team environment.
  • Monthly town halls.
  • High-trust workplace.
  • Company laptop and branded merchandise upon hire.
  • Company equity.

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