Capital One is a financial services and fintech company offering credit cards, auto loans, banking, and savings products. Its work combines financial expertise with technology and digital tools to improve how customers manage money. The company’s careers focus includes building customer-oriented solutions within a diverse and inclusive workforce.
Capital One Chief of Staff, Customer Management Project Manager, Business Cards and Payments
Capital One is seeking a Chief of Staff to support strategy, executive operations, and organizational effectiveness for Business Cards and Payments. This remote role leads cross-functional initiatives and helps the leadership team execute strategic priorities.
Description
- Manage strategic priorities and lead operating and management systems for the Leadership Team
- Support the Head of Acquisitions and broader leadership team in delivering priority initiatives
- Help leaders advance strategic objectives with disciplined operational execution
- Build and maintain initiatives spanning strategy, executive support, team culture, and operational excellence
- Report to the Field Chief of Staff Office and collaborate with its team to support Field leadership
- Work with the Leadership Team to shape strategic direction and develop a cross-functional view of the target state
- Prepare and deliver presentations that communicate strategy to internal and external stakeholders
- Strengthen a collaborative organizational culture and support management systems that improve effectiveness
- Lead initiatives focused on associate engagement
- Maintain organizational alignment through updates on strategy and progress
- Organize Leadership Team meetings, offsites, All Hands events, and other leadership gatherings
- Support or lead medium- to large-scale cross-functional priorities and special projects
- Define metrics for tracking priorities, results, risks, and budgets
Requirements
- Bachelor’s degree or military experience
- At least four years of project or process management experience
- At least four years of experience developing and influencing strategy
- Demonstrated ability to build trusted relationships and influence executives
- Excellent communication and collaboration abilities
- Strong project management and organizational capabilities
- Knowledge of sales and client management field operations
- Ability to work independently and act proactively
- Demonstrated experience leading medium-sized cross-functional teams through complex projects and programs
- Experience managing highly sensitive matters with discretion
- Master’s degree preferred
- Three or more years of sales or client management experience preferred
- Three or more years of experience in a Chief of Staff or project management role within a large, complex, matrixed organization preferred
- Capital One will not sponsor a new applicant for employment authorization for this position at this time
Benefits
- Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives
- Comprehensive, competitive, and inclusive health, financial, and other benefits designed to support overall well-being
- Eligibility for remote work