Remote Bilingual Medical Receptionist
Carenet HealthSupport Carenet Health patients by phone with scheduling, medical record entry, and insurance checks. This remote role serves English- and Spanish-speaking patients.
Open
Maximus helps government agencies deliver and modernize essential public programs across healthcare, human services, defense, national security, and civilian services. Its work spans AI and analytics, cloud and cybersecurity, digital platforms, contact centers, eligibility and enrollment systems, clinical services, Medicaid enterprise solutions, consulting, and program operations. With teams supporting federal, state, and local clients, Maximus combines technology with hands-on delivery to improve how people access public services and how agencies achieve their goals.
Bilingual RN Health Coordinator, CDC INFO
Provide clinical health guidance in English and Spanish through Maximus’s CDC INFO contact center. Respond to questions from the public and health professionals by phone and in writing.
Description
- Support the CDC INFO program, the CDC’s national contact center for science-based health information
- Answer complex clinical questions by phone and in writing for consumers, educators, and health professionals
- Contribute medical subject matter expertise
- Conduct advanced database searches
- Prepare documents, reports, and correspondence
- Record all incoming inquiries
- Use established scripts, protocols, and approved resources
- Take part in special projects as needed
- Work an assigned Monday–Friday shift of 8:00 AM–4:30 PM or 11:30 AM–8:00 PM Eastern Time
- Attend all sessions of the two-week training period
Requirements
- Experience in a medical, scientific, or public health field
- Clinical knowledge of and experience with CDC-related topics
- Bachelor’s degree in nursing
- Current, active RN license
- Strong internet research skills
- Working knowledge of Microsoft Office and ability to learn and use software applications
- Excellent listening, comprehension, verbal and written communication, problem-solving, and customer service skills
- Ability to work independently and communicate effectively
- Strong interpersonal and leadership skills
- Ability to manage multiple tasks at once
- Fluent, clear, and professional spoken and written English and Spanish
- Smartphone for logging into Maximus systems
- Personal computer, webcam, and headset with microphone
- Tablets, iPads, and Chromebooks are not permitted
- Internet speed of at least 25 Mbps, or 50 Mbps with shared connectivity
- Minimum upload speed of 5 Mbps
- Wired internet connection using a Category 5 or 6 Ethernet cable
- Private, secure workspace and adequate power supply
- Windows 10 or 11, or a supported Mac operating system
- High school diploma or equivalent and 2–4 years of experience
- Fluency in English and the specified secondary language
- Call center, telehealth, or phone support experience preferred
Benefits
- Work remotely from a home office
- Temporary role
- Bring your own device
- Reasonable accommodations provided for disabilities, medical conditions, or impairments
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