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Cencora
Cencora
ConsultingHealthcareLogistics
Cencora works across healthcare, logistics, and consulting to support the delivery of medicines and health solutions for people and animals. Building on the legacy of AmerisourceBergen, the company provides specialty logistics and warehousing, drug research and clinical development support, commercialization and patient access services, and wholesale and specialty distribution. Its customers include pharmaceutical companies, physician practices, pharmacies, and health systems, alongside organizations serving animal health. Cencora’s broad operating model connects products, services, and supply-chain expertise across the healthcare ecosystem.
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Bilingual Nurse Case Manager, Canada Remote

Support patients and healthcare providers through medication access, therapy funding, adherence, and treatment coordination for Cencora’s Innomar Strategies services.

CACanada
$66,100 – $103,620 / year
RemoteFull-timeJuniorMiddleEnglish RequiredFrench RequiredBilingual

Description

  • Support patients and healthcare providers with patient support programs, diseases, and therapies
  • Conduct patient and caregiver assessments related to support services
  • Coordinate communication among patients, families, and healthcare providers on medication access
  • Respond to program, disease-state, and product questions using approved resources
  • Promote adherence and direct clinical questions outside program materials to healthcare providers
  • Record patient details and interactions in electronic health records
  • Review and update patient files regularly
  • Apply case-management procedures covering data collection, follow-up, therapy interruptions or discontinuations, adverse-event reporting, and provider coordination
  • Work with reimbursement specialists and physicians to obtain therapy funding and assess alternatives
  • Coordinate and monitor patient services against KPIs to accelerate treatment access
  • Complete training for specialized therapies
  • Participate in pharmaceutical, patient, and conference meetings and engage with patient advocacy organizations
  • Coordinate treatment logistics with healthcare providers, pharmacies, and infusion or injection clinics
  • Keep managers, teammates, and clients informed about patient cases
  • Help train newly hired Nurse Case Managers
  • Recommend improvements to protocols, databases, workflows, and cross-functional processes
  • Report adverse and serious adverse events in line with program procedures
  • Handle additional assignments and provide standby or on-call coverage when required

Requirements

  • A bachelor’s degree, registered nursing diploma, postgraduate qualification, or relevant experience managing a practice is preferred
  • Five years of nursing experience
  • Active registration as an RN or RPN/LPN with the provincial College of Nurses is required
  • Two to five years of experience in healthcare, pharmaceuticals, insurance, or a related field
  • Experience with public or private third-party reimbursement, sales, care management, pharmaceutical clinical support, or a comparable area
  • French and/or English fluency may be required based on the program and work location
  • Hematology and/or nephrology experience is an asset
  • Strong patient focus and demonstrated multitasking, pressure management, customer service, telephone, analytical, mathematical, organizational, negotiation, presentation, problem-solving, communication, interpersonal, leadership, and teamwork abilities
  • Comfort with internet research and general computer applications
  • Proficiency with Microsoft Word, Excel, PowerPoint, and other Office applications
  • Ability to understand and communicate medical information
  • Willingness to travel at least 15% annually
  • Ability to work independently and consistently meet deadlines

Benefits

  • Medical, dental, and vision coverage
  • Backup care for dependents
  • Adoption assistance
  • Infertility coverage
  • Family-building support
  • Behavioral health resources
  • Paid parental leave
  • Paid caregiver leave
  • Training programs
  • Professional development resources
  • Mentorship opportunities
  • Employee resource groups
  • Volunteer activities
  • Reasonable accommodations throughout the hiring process

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