GoodLeap
GoodLeap
GoodLeap is a technology and finance company that develops financing and software products for sustainable home and business improvements. Its offerings help customers fund solar and storage systems, energy-efficiency upgrades, and smart-home technologies, supporting wider adoption of clean energy. GoodLeap works with partners across the green energy ecosystem to make these solutions more accessible while advancing environmental sustainability.

Bilingual Collections Specialist — GoodLeap (Remote, United States)

Collect overdue payments for GoodLeap’s sustainable-financing platform while managing delinquent accounts. Handle client calls, payment solutions, and collection performance targets.

Description

  • Collect outstanding payments as an individual contributor in the personal finance department
  • Review overdue accounts and identify solutions to restore loans to current status
  • Achieve daily, weekly, and monthly collection and performance targets
  • Manage inbound and outbound client calls to resolve outstanding debts
  • Apply GoodLeap’s collections policies and procedures
  • Resolve overdue balances and process payment collection
  • Maintain records of amounts owed and the duration of delinquency

Requirements

  • One to two years of direct experience in credit and collections
  • Knowledge of sales, negotiation, and persuasion techniques
  • Strong verbal and written communication skills
  • Previous telemarketing experience with financial products is preferred
  • Proficiency with Microsoft Office applications
  • Self-directed and highly focused on achieving goals
  • Ability to work effectively as part of a team
  • Professional demeanor
  • Fluency in both English and Spanish is required

Benefits

  • Bonus
  • Reasonable accommodations for known disabilities as required by law

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