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BDC
BDC
1,001 – 5,000 Employees
Skilled Worker Visa SponsorB2BBankingFintech
BDC is a Canadian financial institution focused on helping entrepreneurs start, grow, and strengthen small and medium-sized businesses. Its work combines business financing, advisory services, and securitization, while BDC Capital provides specialized funding such as venture capital and business transition capital. As Canada’s first B Corp bank, BDC operates with an emphasis on transparency, accountability, and positive social and environmental impact. Its teams work across banking, fintech, and B2B services to support the country’s entrepreneurial ecosystem.
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BDC Client Support Coordinator – Ottawa Hybrid

Support BDC financing clients in Ottawa and Kingston through client service, documentation, assessments, and marketing coordination. The role serves Canadian entrepreneurs and supports business development activities.

CACanadaHybridFull-timeJuniorEnglish RequiredFrench RequiredClient ServicesClient Services Representative

Description

  • Deliver high-quality client service to the BDC Financing team
  • Address routine client questions and escalate complex cases to senior staff
  • Support the business development team and business center manager
  • Respond to current and prospective clients promptly, accurately, and professionally
  • Prepare client letters, letters of intent, letters of offer, mandates, proposals, and contracts
  • Maintain accurate system records and complete required documents, conditions, forms, signatures, and follow-up
  • Identify funding opportunities and create value-added solutions for client needs
  • Complete pre-qualification and risk-rating assessments for current and prospective BDC Financing clients
  • Coordinate branch marketing events, campaigns, and activities
  • Prepare marketing communications and provide on-site logistical support
  • Handle administrative duties and provide general team support

Requirements

  • Bachelor’s degree in Business Administration, a college diploma in accounting, or an attestation of college studies
  • One to three years of experience in a similar role
  • Experience with accounts payable and receivable is considered an asset
  • Client-service orientation with initiative in listening, identifying sales opportunities, and resolving issues
  • Strong organization skills with the ability to prioritize and manage varied situations
  • Effective email and in-person communication skills, including participation in meetings
  • Ability to work independently and meet tight deadlines
  • Teamwork, creativity, flexibility, collaboration, and a willingness to contribute as part of a team
  • Working knowledge of Microsoft Office, including Word, Excel, Outlook, OneNote, and Teams
  • Access to a vehicle and a valid driver’s licence may be required
  • Bilingualism in French and English is required
  • Ability to work in an office environment at least three days per week

Benefits

  • Flexible and competitive benefits
  • Employee Savings and Investment Plan with BDC matching a portion of voluntary contributions
  • Defined Benefit Pension Plan
  • $750 wellness and health care spending account
  • Paid annual vacation
  • Five personal days
  • Sick days as needed
  • Offices closed from December 25 through January 1
  • Hybrid work model
  • Learning, training, and development opportunities

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